Netflix Dolby Atmos problems with new Apple TV 4k

You have a choice, reset to factory with whatever OS it shipped with or rest to factory + latest update. I did the latest update. When I first got my ATV, I updated it right out of the box, back in the end of February of this year. Had dropouts right away.

I mentioned the forum as well, but they aren't interested. The smoking gun is that this is happing with my Apple TV Subscription service. I rented Dune the movie and watched Severance the series recently, both had constant dropouts. Both have Atmos material in them. They have added that to my ticket. I have to reinstall my Disney + app tonight and will test Atmos material if it has it. They are having me try WIFI only for now as well. Since going WIFI, I haven't had any dropouts. This will at least give them more to work with. It's not meant to be a fix, but a test at this time.

Even if it is only Apple, it can't hurt to contact the streaming services and hope they put pressure on Apple to get this fixed. The Netflix rep I spoke with Monday said she would escalate the issue to the tech team. I doubt I will hear from them but maybe if enough complaints come in, they would contact Apple.

Maybe even contact Dolby who wouldn't be pleased to know their product is not working the way it should. I will try to do that tomorrow. Again, they can't fix it but maybe they can put pressure on Apple if enough complaints come in.

I am having audio drop outs on apps when atmos is playing. Happening across Disney+ and Netflix which has been most our viewing lately. Has been happening off and on since we got the current Apple TV 4K. Might set up another streaming device that can do 4K Atmos to see if it’s just that Apple TV.

I would say yes, that is the point and I just wanted clarification and wanted to make sure no other changes were made. You have to understand what has been discussed in this thread and suggested workarounds such as:

1) Remove you ethernet cable and use WIFI - Fixed Atmos issue

2) Change 4K to 1080p - Fixed Atmos issue

These are not fixes in my book, they are band aids or compromises. If you had told me 4 months ago that if I wanted to by an Apple TV 4K and use Atmos in my setup that I had to do either of those 2 fixes, I wouldn't have made my purchase. Any, just wanted to make sure I understood what you did.

I've been dealing with this and have had a ticket open with Apple support since last year; wanted to give my most recent update. As described by everyone here, get dropouts/pops with Atmos content on gen2 4k units, and confirmed it was the Apple TV at fault.

Apple already provided me a replacement, which didn't work. Got bumped to level 2 support who allegedly talked with Apple engineers who suggested a new cable (at this point I had replaced everything in my signal chain already, including cables). But, okay whatever, I'll jump through your hoops to move the ticket forward. They were supposed to send me a Belkin cable to try. After waiting forever on this cable I just went and bought 2 cables myself (cables never did arrive from Apple) and unsurprisingly, the new cables were no help.

Despite me pinging my support ticket every few weeks for updates, Apple support stopped responding around the fourth week of January. Fast forward to this week when I had the time and patience to call into Apple support to ask WTF was going on. Got got escalated to level 2 supervisor. They have offered to "repair" my device and have sent a box to ship it. She couldn't confirm what would actually be repaired, nor if the repair would actually solve the issue, but this is what she said she discussed with her colleagues as a resolution. I suspect it to be BS and just something to appease an obviously annoyed customer.

Has anyone else sent their unit for "repair"? If this does indeed fix the problem, Apple is going to have a big bill on their hands, and a lot of PO'ed customers. I'm not at all confident sending it in will resolve anything.

I spoke too soon. This weekend I had several issues during Stranger Things S04E08 and S04E09. I had the repetitive ticking sounds, and twice the audio dropped-out completely, requiring stopping and restarting the stream. And I was so confident that the problem was fixed after I made it completely through an episode of DtS without issue.

I guess I will be using my Roku for DV/Atmos programming. The ATV4K has been a disappointing waste of time and money. If the final release of tvOS 16 doesn't fix this issue, we should pressure Apple to refund our purchases. They really should make this right.

I have a wired network connection and my ATV4K Gen 2 is connected directly to my Denon AVR.

I installed 15.6 on my AppleTV 4K 2021 on Saturday and watched "The Grey Man". No joy: experienced five of the chopping, stuttering dropouts. Had to hit the back button twice on each one to catch the dialogue that I missed.

15.6 does NOT fix this problem. For the record: TV is Sony A90J, receiver/decoder is a Denon 8500HA, and the AppleTV 4K is connected to the Media Streamer HDMI input. I'm currently using WiFi on the AppleTV 4k because some say that helps.

Very disappointed but not surprised.

Turn off Match Frame Rate, this worked on my previous Apple TV 4K, but is not working on my new 2022 Apple TV4K I just got on Friday. It is having Atmos drop outs and I have not found a way to correct so I am back to using my previous gem model.

Hi

I strongly encourage those with Apple TV problems, to report it to those good people in Cupertino, using the below link.

Feedback - Apple TV - Apple

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Marty

Apple engineers/tech support don’t read these discussions….you need to open a case with Apple Support…if enough people do that they may eventually fix this.

So, tvOS was updated to 15.4 a couple of days ago. Any of you updated yet?

About the security content of tvOS 15.4 - Apple Support

Apple Developer Documentation

Sadly decided to disable Atmos on the Apple TV 4K until this is fixed. Sound cut outs are too annoying when watching movies.

Almost certainly software related. Gen1 version was free of any drop out issues until 15.4 update. Gen2 already had the issue.

Someone who lives close needs to go to WWDC 2022 and hold up signs that say FIX OUR APPLE TVs!!!

Unfortunately the only step that worked for me was turning off Dolby Atmos.