Safari black screen

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Level 1

16 points

Safari black screen

after updated to iOS 15 , watching videos from browser like safari ,google or chrome . It just shows a black screen but the audio is still working just it doesn’t display anything it’s just black screen

Posted on Sep 22, 2021 1:17 AM

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Answer 1

bailier

Community Specialist

Sep 23, 2021 7:03 AM in response to Daniel_lai__

Hello Daniel,

Thanks for reaching out in Apple Support Communities. We're happy to see how we can help.

If we understand, when trying to stream a video using any web browser you hear the sound, but no video. It’s unusual it happens on multiple browsers. What about in apps like YouTube or Apple TV, do videos play there oaky?

Have you tried to Restart your iPhone?

Let us know if you still need help.

Have a great day!

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Answer 2

Sep 25, 2021 11:33 PM in response to Daniel_lai__

Go to settings > scroll down to safari > scroll down to and click on advanced. Scroll down and turn off all of those experimental features. I’m not sure which button effects the vids but that fixed this problem for me.

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Answer 3

Daniel_lai__ Author

Level 1

16 points

Sep 26, 2021 12:02 AM in response to bailier

Hi , yes I tried restarting my iPhone which took longer than usual , around 11 minutes. And only web video will have this problem . If I use apps like YouTube or other platform it will work like normal . Only if I use chrome , safari or google etc won’t work properly

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Answer 4

Daniel_lai__ Author

Level 1

16 points

Sep 26, 2021 12:06 AM in response to Buddha2-0

Ok thanks , it worked now it will play videos on web properly now , I turned off all experimental features . And it work like normal now . Thank you very much

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Answer 5

Sep 26, 2021 2:53 AM in response to Daniel_lai__

You’re welcome. 👍🏿

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Answer 6

Nov 9, 2021 8:21 PM in response to Daniel_lai__

Same problem but on Chrome within iOS - restarting does not help.

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Safari black screen

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