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FPGFHFMA Author

Level 1

20 points

CAR Play Issues after IOS15 Update Cannot Load SiriusXM Or Amazon Music

Even though I can start the Sirius XM app on my iPhone and play a station when I go to the app on the car's radio screen and hit favorite channels I get a message that It cannot load Sirius XM I have to go to my phone to change the channel.

Same with Amazon music I can select a track on the iPhone but if I trying to open the app on the car radio screen gives me a can not load amazon music.

My head unit is an Alpine ILX-W650

These apps worked prior to me updating to IOS15

Posted on Sep 22, 2021 5:44 AM

Reply

Top-ranking reply

Community Specialist

Posted on Sep 23, 2021 11:22 AM

Hi FPGFHFMA,

We see after updating your iPhone to iOS 15, CarPlay no longer works properly with Sirius XM or Amazon Music.

As the iPhone has been recently updated, do you also have any updates for those specific apps in the App Store?

How to manually update apps on your Apple device

Additionally, as CarPlay interfaces with both your iPhone and the CarPlay software in your receiver, it is possible the Alpine unit may need an update for iOS 15. If the issue persists after updating the relevant apps on your iPhone, we'd recommend reaching out to Alpine for assistance in updating the firmware of the CarPlay compatible receiver if need be, or confirm its compatibility with iOS 15.

Alpine Support

Take care.

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Similar questions

225 replies

Sep 30, 2021 4:27 PM in response to FPGFHFMA

I’m having the same issues my CarPlay no longer works every time I click on the apps or go to play music I get kicked off

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8 points

Sep 30, 2021 5:01 PM in response to Kevin_1965

Stop and actually read the thread for the solution.

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Sep 30, 2021 9:50 PM in response to FPGFHFMA

Same issue with my Ford Mach-e

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Oct 1, 2021 12:02 AM in response to xray328

I did read it... Still doesn’t work but thanks hoping there’s a resolution soon

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4 points

Oct 1, 2021 7:22 AM in response to FPGFHFMA

iHeart Radio still shows issues with iOS15 β2. Amazon Music fixed as others reported.

Reply

Oct 1, 2021 11:24 AM in response to shoestriss

15.01 is out.....did this fix the issue ?

[Edited by Moderator]

Reply

Oct 1, 2021 11:43 AM in response to Teddiss01

15.0.1 was released. not 15.1. But still interested if anyone here has updated to it and solved the issue i with SXM not connecting.

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Oct 1, 2021 1:01 PM in response to shoestriss

I think unfortunately it's 15.0.1 that is out, not 15.1 which will ultimately resolve this issue.

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Oct 1, 2021 1:04 PM in response to RealtorDZ

Since I just updated late this morning to - my phone actually states that 15.0.1 is up to date.

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Oct 1, 2021 1:09 PM in response to shoestriss

15.1 not 15.0.1 is going to be the current fix but it's not out yet. I have no idea if it will be released as 15.1 or some other number.

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Oct 1, 2021 1:27 PM in response to RealtorDZ

bummer.

Reply

Level 1

8 points

Oct 2, 2021 5:36 AM in response to domdogd

Probably apple trying to get everyone to switch to iTunes

Reply

Level 1

8 points

Oct 2, 2021 10:59 AM in response to RealtorDZ

iOS 15.0.1 does not fix the issue in case that hasn’t been mentioned yet

Reply

FPGFHFMA Author

Level 1

20 points

Oct 2, 2021 11:19 AM in response to garavak

Yes my hopes were dashed as well

Reply

Level 1

8 points

Oct 2, 2021 2:52 PM in response to FPGFHFMA

Acura 2022 MDC has the same problem.

Reply

CAR Play Issues after IOS15 Update Cannot Load SiriusXM Or Amazon Music

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