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FPGFHFMA Author

Level 1

20 points

CAR Play Issues after IOS15 Update Cannot Load SiriusXM Or Amazon Music

Even though I can start the Sirius XM app on my iPhone and play a station when I go to the app on the car's radio screen and hit favorite channels I get a message that It cannot load Sirius XM I have to go to my phone to change the channel.

Same with Amazon music I can select a track on the iPhone but if I trying to open the app on the car radio screen gives me a can not load amazon music.

My head unit is an Alpine ILX-W650

These apps worked prior to me updating to IOS15

Posted on Sep 22, 2021 5:44 AM

Top-ranking reply

SnickZ.

Community Specialist

Posted on Sep 23, 2021 11:22 AM

Hi FPGFHFMA,

We see after updating your iPhone to iOS 15, CarPlay no longer works properly with Sirius XM or Amazon Music.

As the iPhone has been recently updated, do you also have any updates for those specific apps in the App Store?

How to manually update apps on your Apple device

Additionally, as CarPlay interfaces with both your iPhone and the CarPlay software in your receiver, it is possible the Alpine unit may need an update for iOS 15. If the issue persists after updating the relevant apps on your iPhone, we'd recommend reaching out to Alpine for assistance in updating the firmware of the CarPlay compatible receiver if need be, or confirm its compatibility with iOS 15.

Alpine Support

Take care.

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Similar questions

225 replies

Oct 12, 2021 7:35 AM in response to FPGFHFMA

I called Apple Support yesterday. iOS 15.0.2 update fixes this problem. I downloaded the update and my radio was finally able to connect to SiriusXM thru Apple CarPlay.

Oct 12, 2021 7:36 AM in response to Cerebro

Yes. I installed it yesterday. It fixed the problem.

Valorguy

Level 1

12 points

Oct 12, 2021 7:43 AM in response to Community User

Does this software update fix IHEART radio connection also?

Oct 12, 2021 9:23 AM in response to TKinSDCA

Downloaded and reinstalled Sirius XM - still doesn’t work!!! Someone needs to fix this mess!!

Kurtosis12

Level 9

67,546 points

Oct 12, 2021 9:29 AM in response to Kim Carvajal

Did you update to iOS 15.0.2?

bubcam

Level 1

13 points

Oct 12, 2021 3:06 PM in response to Cerebro

I am happy to report that SXM plays through Apple CarPlay on my 2021 KIA Telluride after updating to iOS 15.0.2.

_Razor

Level 1

13 points

Oct 12, 2021 7:52 PM in response to Cerebro

Cerebro…. Ok, so that was happening to me before I updated. See some of my other comments on what I updated too. It was not and is not 15.0.2. Mine works pretty well in 15.1️⃣

domdogd

Level 1

8 points

Oct 13, 2021 5:03 AM in response to _Razor

15.0.2 fixed the Car Play issue with SXM in my 2018 Ourback OEM headunit . Haven’t checked the Excelon 905 in my Vette yet

Oct 13, 2021 1:12 PM in response to iTomac

make sure your phone is losing internet connection! i have iphone 13 pro max and i lose internet connection few times a day! i wonder is he phone or software

akatlady

Level 1

8 points

Oct 14, 2021 5:47 AM in response to FPGFHFMA

Apple fixes one issue - creates another 2!!! 😩

Oct 14, 2021 12:24 PM in response to FPGFHFMA

My Carplay is not working in my 2017 AllTrack. IS there a fix? Its connected to the phone via BT and Cable.

Oct 14, 2021 12:54 PM in response to FPGFHFMA

Still not working on 15.0.2 !!

Oct 15, 2021 10:13 AM in response to Skyrogue

15.2 fixed my problem with Sirius XM working on Car Play! Yay!

iTomac

Level 1

8 points

Oct 25, 2021 1:30 PM in response to nevr4get911

I guess I never realized it, but perhaps my phone upgraded overnight to 5.0.2. My XM and FM radio is finally working when my phone is plugged into CarPlay port.

Cerebro

Level 3

565 points

Oct 27, 2021 3:45 PM in response to Cerebro

iOS 15.1 was released, this week. iHeartRadio, also, released an app update. Between the two, it looks like my CarPlay problems with the app have, finally, been resolved.

CAR Play Issues after IOS15 Update Cannot Load SiriusXM Or Amazon Music