Line item greyed out for a refund

I have been charged both for my new, Youtube subscription (family) and my old one (premium individual). When i request a refund for the old subscription, the line item is greyed out and unavailable for selection. What do I do.

iPhone 6s, iOS 9

Posted on Sep 22, 2021 10:00 PM

Similar questions

Youtube Premium refund Hello. Yesterday I accidentally purchased Youtube Premium (4,99$) instead of Youtube Premium Family (7,49$). Directly after few minutes I paid for Youtube Premium Family. I thought the system will charge difference between them, but not. I paid full amount 7,49$ and payment of 4,99$ was not returned and purchase was automatically canceled. I wrote to Apple support with request to refund 4,99$ (YouTube Premium), but today my purchase for YouTube Premium FAMILY (7,49$) was canceled and money will be refunded, but I didn’t want it! I need FAMILY subscription Kindly ask you to help me with this mistake. Thank you! KR, Sasha
557 2
UX for refund not working I have family music subscription I have never used that I was charged for. I also unknowingly was being charged for AppleTV and Apple Fitness+ for months. I requested refund for music family but cant get past UX form or bolt. I need customer service! Charge went to apple credit card. How do I get access to someone?
220 1
Unable to request a refund. My (very expensive) F1 TV Pro subscription stopped working on the iPhone App and on the content provider's website. They can not fix or find the payment and have informed me that I have to request a refund from Apple and then re-subscribe. I have tried following the Apple process but I can not select this specific subscription for a refund when I follow the process. I can't find any other way of escalating this.
1424 2

1 reply

Sep 24, 2021 6:43 AM in response to brenne112

Hello brenne112,

It sounds like you need some assistance with requesting a refund. We will be happy to help.

The following article provides information on what to do if you need to seek a refund: Request a refund for apps or content that you bought from Apple

If the steps in the article are not helpful, there is a link at the bottom of the page that will help you get additional assistance. Please have a look.

Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Line item greyed out for a refund

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up