is your keyboard having trouble with the new ios 15 update for your iPad Pro?

Chesona will send you an email with update link. You’ll need a Windows PC, connect the USB A to the Windows PC then the USB-C to the keyboard.

Click on the patch update from the email in Windows, this will run the patch, once completed the keyboard should work.

CHESONA was awesome in getting me the link and providing instructions for the update which was very easy to do with my Windows 10 laptop and USB A (computer) to USB C (port on case at bottom R side of screen part). Emailed them and they responded within a few hours. Took only a few minutes to update the keyboard case and it's working as it did before the update. So glad I wont have to give up my iPad and get a Samsung tablet!!

[Email Edited by Moderator]

Hello AEDesign,

I have the same device and had contacted chesona myself and they replied to me saying they are working on a update.

This is my email response pasted in;

I contacted them September 30th, 2021

Hello Lala,

Thank you for contacting CHESONA.

We sincerely apologize to you for the product

does not work properly after the iPad upgrading to iOS 15.

Since Apple has newly released the iOS 15 which

may affect some newly functions of the product, so we need to upgrade it in

order to provide better using experience.

Currently our engineers are urgently fixing the

compatibility of this product with Apple iOS 15 system. We expect to send you

the patch installation for upgrading the system around October 15-20.

We are sincerely sorry for the inconvenience

caused by this product, please don't worry, we will solve the problem as soon

as possible.

If you have any valuable opinions, please feel

free to tell us, we value your opinions. We will do our best to solve the

problem, thanks for your understanding and time.

Best regards,

CHESONA Customer Service Team 

Chesona has released an update so you will need to get into contact with the keyboard manufacturer and provide your reciept number or order number to them. They will email you a link. I have as well a chesona and it is working now after i manually patched the keyboard. You will need a windows device and a USB-c to usb in order to patch the keyboard itself to be able to function in the ios15 update. So far Its working and I can get back to my studies but since update from ios15 theres touch screen delays. I am disappointed in this update as theres way to many bugs which devalues my ipad. I mean I might as well have bought an ipad 2 if its going to be slow like this. Contact Chesona on your smart keyboard. I also loved the homescreen setup but on the IOS15 its different I do not like it at alll!!!1

same thing happened to me. I had to leave my ipad in there, and connected the USB C to USB so the windows computer can recognize it. Then i ran the update and it updated the chip on the keyboard.

It was a little variation from the instructions, but worked.

Hope this helps. Please let us know how it goes.

I used the patch sent to me by Chesona and followed the instructions and it worked perfectly and my keyboard and case is working like it used too. If anyone needs the email with the link let me know

Yes, I received the update from Chesona, installed the patch from my laptop and all is working again.

If you need to contact Chesona support I recommend chesonaus@163.com this is the main support contact.

I have the same keyboard and the same issue. The blue connection icon comes up when I turn on the keyboard and the keyboard lights up but will not work. I have removed the keyboard and restarted the device with no improvement. It was definitely the iOS 15 update that did it. I can’t find any new settings that might fix it either. I’m hoping apple will get involved here and find a fix because I need the keyboard for work.

I have the same case and same issue. I found no settings fixed it, restarting the iPad didn't, and allowing USB accessories and keyboard access in setting didn't help either fix it. The only odd thing that worked was I had multiple adaptors put in between the cases cable and the iPad. So like I have a USB c adaptor go to a micro USB then do to a USB c again and that weirdly worked. It was a pain though and I had to have the iPad out of the case for it all to fit and I feel isn't a permanent solution and should not have to be done.

Hi AEDesign,

Welcome to the Apple Support Communities!

We are happy to help with the issue you are having with your iPad Pro case keyboard not working after you updated. We see you came from If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio. Were you able to restart your iPad and test?

Is there a way to restart the keyboard?

Cheers!

The keyboard worked fine until I updated iOS 15 today. Can I revert to the previous iOS until this is fixed? I cannot use the onscreen keyboard due to my disabilities. If no reversion then will have to get a Samsung tablet, yikes!

That is great but how did you get the update for the keyboard from Chesonia for the IPAD? I thought it had to come from the apple store.

I'll email and see if they can help. I am lost without that keyboard.

[Email Edited by Moderator]

I don’t think it can be run from a Mac unless it’s running a Window’s environment in the background. The only other suggestion would be to forward the email with patch link to a friend who has a windows laptop, then connect the iPad and run the patch from there.

I hope that helps, good luck!

I don’t think apple will let me post the link here, but can share via email.

I would put mine but the moderator might strip it off.

I did send it to a couple folks on this string. Hope it worked out