Level 1

19 points

Apple Mail on iOS15 / Outlook.com MFA Application pwd

Hi,

Since the update to iOS 15 on my iphone 12 pro, the mail app prompt me to indicate my password for my outlook.com account with mfa enabled and telling me it’s wrong. Everything was working well on ios14.

I have multiple outlook.com registered on my ios mail app but only the one with mfa causing the issue.

changing the app password on my security settings on microsoft website works but after few hours the issue is happening again.

any bug on ios15 mail that is explaining this?

iPhone 12 Pro

Posted on Sep 23, 2021 8:34 AM

Top-ranking reply

ryuw

Level 1

14 points

Posted on Dec 15, 2021 10:59 PM

I too had this problem recently after updating to IOS 15.2 on my iPad and iPhone. Both devices had trouble verifying my personal Outlook account from Settings > Mail > Accounts. I have verified that I entered the right password since I could login to my Outlook from browser just fine.

I too have tried deleting, rebooting, and adding the account back (by adding Outlook.com). This did not work at all, as I encountered the same issue (unable to verify my account)

The fix: The only resolution for me to is to add “Exchange” rather than “Outlook.com”. This method worked well and I was able to login, sync my mails, reminders, notes, etc. Give it a try and hopefully it will fix your connection issue.

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Similar questions

128 replies

Oct 12, 2021 5:18 PM in response to trux1

Gotta use a real computer

hazem167

Level 1

8 points

Oct 12, 2021 7:10 PM in response to sebastien156

update: Fixing the time zone, rebooting the phone, and trying again didn't work.

Oct 13, 2021 12:51 PM in response to misterdemo

This seemed to have worked for me so far.

Oct 17, 2021 11:39 AM in response to ghazaime

I wouldn’t mind using the app except that if i disconnect exchange i will have to deal with multiple calendars again. Having one calendar that pulls in many, is very helpful for me.

ghazaime

Level 1

8 points

Oct 17, 2021 4:42 PM in response to mikeheck2009

I don’t get you. Isn’t there Calendar in Outlook, that can pull from your exchange? As well as from other emails?

ghazaime

Level 1

8 points

Oct 18, 2021 10:13 AM in response to Todd1561

Well, beats calling IT to unlock my account every other day. My IT lock us out from ALL access, if we fail to login properly at any interface, Windows or even just email.

Oct 18, 2021 6:45 PM in response to azeiberg

I agree however with the Outlook app I am missing some appointments and invites from my Google calendar, for my personal account.

Oct 19, 2021 6:13 PM in response to sebastien156

Hi I am having the same issue, hello is anyone from Apple support listening

please fix this

Oct 21, 2021 8:00 AM in response to SubVet662

I guess not. But yeah I don't have that feature on either. I sync 3 days. Still getting prompted.

Oct 25, 2021 4:21 AM in response to Bamaman066

Worked for a day!

Nov 15, 2021 1:43 PM in response to PierreKauffmann

The update to iOS15.1 seemed to have made the problem worse for me as now I am prompted to re-enter password every 24 hours.

Nov 26, 2021 8:32 AM in response to GraFXGirl

I agree update to 15.1 has not resolved this issue for me and I've had this issue for years now.

joyce268

Level 1

8 points

Dec 16, 2021 10:24 AM in response to raffaele99

That worked for me. Thank you.

HalGeek

Level 1

0 points

Jan 27, 2022 5:02 PM in response to sebastien156

Same here, with Xfinity account in Outlook. Have password prompt even when I return to already open app. Very irritating. Do something, Apple people!

Oct 5, 2021 5:14 AM in response to sebastien156

The issue is also with a regular MS Exchange account using the username and password authentication. Not only when you use MFA (multi-factor authentication).

Mail app keeps asking for the password practically on a daily basis.

Till upgrade to iOS 15, all worked fine before.

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Apple Mail on iOS15 / Outlook.com MFA Application pwd