Sound Issues with Logitech C270 Webcam

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Level 1

5 points

Sound Issues with Logitech C270 Webcam

Hi, all -

I just bought a new 2020 Mac Mini, and bought a Logitech C270 webcam to use with it.

I did a video call with my sister on Facebook and there were some sound issues. The sound started fine but after a while she sounded distorted, and she said my voice sounded overmodulated and she heard everything I said twice, as if there was an echo.

My monitor is an Acer Nitro XF3 XF243Y. My monitor doesn't have a microphone, and I know the Mini doesn't, so we can't figure out why she was hearing everything I said twice. The call would start out fine but soon the sound would go bad.

I've checked all of my sound settings but couldn't find anything to solve the issue, and wanted to ask here in case anybody had any ideas.

Thanks!

Mac mini 2018 or later

Posted on Sep 23, 2021 5:23 PM

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Answer 1

KayMichigan Author

Level 1

5 points

Sep 25, 2021 9:11 AM in response to jdo_apple

Thanks, you too! :)

I guess I should have said it's a Firefox issue, since the Facebook on Chrome worked fine. So we'll just use Facebook chat on Chrome!

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Answer 2

KayMichigan Author

Level 1

5 points

Sep 25, 2021 7:47 AM in response to 1ssmith

Hi!

We played around with it and it seems to only happen when we're using the Facebook chat on the Firefox browser. We tried it with Chrome and it was fine. There also doesn't seem to be an issue using FaceTime. It's only a Facebook issue, apparently.

Thanks!

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Answer 3

1ssmith

Community Specialist

Sep 25, 2021 6:40 AM in response to KayMichigan

Hello KayMichigan,

We understand when using your external webcam the sound on both ends are distorted. We'd be happy to assist you with this.

When this issue occurred, was it a one time occurrence? Is this happening if you try to make a video? If you're using more than one app for video usage does the issue continue? Have you checked for any available updates for your Mac and if all drivers were installed for the webcam?

Please provide us as much information as possible.

Thanks for using Apple Support Communities. Have a good one!

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Answer 4

jdo_apple

Community Specialist

Sep 25, 2021 8:07 AM in response to KayMichigan

Hi there KayMichigan,

We appreciate that update. We're happy to hear you were able to isolate the issue and find a workaround. You can always reach out to the Facebook developers to get a possible solution for this issue.

Take care!

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Sound Issues with Logitech C270 Webcam

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