Files sent to recycle bin without authorization and cannot recover them.

Question

Level 1

7 points

Files sent to recycle bin without authorization and cannot recover them.

Recently after the iOS 15 update, I realized that many of my files stored in iCloud were moved to the recycle bin without any consent.

I tried to recover them and apparently they are, but the server crash continuously and they return again to the recycle bin without complete the recovery action.

Recycle bin:

After recovery, the bin looks empty for a while.

Then this message:

Even tried to do the same feat online and still getting this server crash:

Some ideas on how to solve this issue?

Posted on Sep 23, 2021 5:31 PM

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Answer 1

SnickZ.

Community Specialist

Sep 25, 2021 6:48 AM in response to Jake1.1

Hello Jake1.1! Thank you for participating in the Apple Support Communities.

We understand that files stored in iCloud are being moved to Recently Deleted without you choosing for them to do so. We'd like to look into this with you to see how we can help.

For this issue, we’d recommend reaching out to Apple Support and request to speak with a Senior Advisor to look into this with you: Get Support

Make it a great day!

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Answer 2

Jake1.1 Author

Level 1

7 points

Sep 25, 2021 5:06 PM in response to SnickZ.

Hello SnickZ!

I scheduled a service call here about this issue, strangely the support service here in China requires a serial number (even though it is an iCloud matter).

I'll keep you posted about the solution to this case.

Thank you for your time.

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Files sent to recycle bin without authorization and cannot recover them.

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