Apple TV app keeps freezing on MacBook pro 2020

Why does apple tv keep freezing every time I try to watch a film?

Posted on Sep 24, 2021 4:17 AM

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Apple TV app on MacBook Pro keeps freezing Every time I try to watch a movie on the Apple TV app, it drops the frame rate to a stutter or completely freezes. I’ve actually gotten to the point where I had to restart my computer because the app froze, but couldn’t be cmd q’d out of. It’s an early 2020. I’ve reset the smc multiple times (which is what other articles recommended doing), and my internet is fast enough to play other streaming services or online games without a problem. I don’t know what to do here; my 2015 MacBook Pro never had these problems, so I’ve never dealt with this. Any advice would be greatly appreciated.
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Macbook Pro 2019, running AppleTV freezes during playback or exits content. Not a problem streaming movies I own... this is specifically content on Apple TV . Is there a troubleshooting methodology besides 'force quit and reboot'.l Apple TV worked great. Added Apple TV+ to stream new content. The AppleTV+ content does not play back without freezing or exiting content every 15 minutes or so, or sometimes earlier. Great network connectivity and can play owned movies without any problems. It is strictly Apple TV+ content that is affected. This is on Macbook Pro 2019. Has anyone else had this problem? TV v 1.2.2.40
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1 reply

mario49

Community Specialist

Sep 25, 2021 10:26 AM in response to alexwaweru

Greetings, alexwaweru.

Welcome to the Apple Support Communities. We can understand why you’d want to resolve the issue with the Apple TV app freezing on your Mac.

Check out: If an app freezes or quits unexpectedly on Mac

We hope this helps! Thanks for being a part of the community.

Sincerely.

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Apple TV app keeps freezing on MacBook pro 2020

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