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I'm getting an error "Unable to Communicate with Apple watch" when trying to turn on the feature that allows my watch to unlock my iPhone when wearing a mask. This happened after I have moved to iPhone13 Pro Max. Both my watch and phone are on the latest firmware. This is so annoying, this is one of the reasons why i am using a watch in the first place.
Apple Watch, watchOS 4
UPDATE FIX: I found a note from someone who was able to fix this issue and I have tried it and it works, please follow the steps below:
Fix coming soon;
I am having the exact same problem since setting up my 13 pro. All worked fine before. I tried everything I could find on the web, even unpaired and re-paired, setup as new watch. Nothing. Wonder if the sudden software update of iOS 15 broke something.
Yes, same here, I have literally tried everything, i even tried it on another iPhone 13 since i bought two.
Un-pairing, wearing mask, not wearing mask, restarting, hard boot reset, everything... nothing.
Yes, bluetooth and wi-fi are both enabled, and both iPhone 13 Pro and Apple Watch series 6 are up to date via Settings > General > Software Update. Cannot activate the Unlock with Apple Watch feature—I get the same message as the OP.
I’m having the same issue with my new iPhone 13 Pro and Apple Watch Series 5. Had a horrible experience upgrading the watch as the new phone didn’t want to connect to it to restore the backup and finally got it up to date with watch OS8. Very buggy experience.
I had a lengthy conversation with Apple support this morning, and they said they are aware of this issue. All the current solution they told me to try, i've tried, and still not working. So i guess we just have to wait for some kind of official fix from Apple. Hopefully very soon.
Thanks, but i did exactly this, it used to work until i upgraded to a new phone.
same here on 13 Pro. unpaired, turned blue tooth on and off, tried everything but still getting the same unable to communicate message
Have you got Wifi and bluetooth turned on,phone unlock requires both of these on.
Same issue here, my series 4 watch was working just fine for unlocking my phone and Mac, but after updating to a 13 pro max I’m just getting the will not communicate error.
I am having the same issue. I have tried everything that Apple says to do to enable this feature but it still isn't working.
Thanks for taking one for the team (and updating us).
Unable to Communicate with Apple Watch when turning the feature for iPhone to unlock when wearing a mask
