You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to Communicate with Apple Watch when turning the feature for iPhone to unlock when wearing a mask

I'm getting an error "Unable to Communicate with Apple watch" when trying to turn on the feature that allows my watch to unlock my iPhone when wearing a mask. This happened after I have moved to iPhone13 Pro Max. Both my watch and phone are on the latest firmware. This is so annoying, this is one of the reasons why i am using a watch in the first place.

Apple Watch, watchOS 4

Posted on Sep 24, 2021 7:07 AM

Reply
14 replies

Sep 26, 2021 8:15 AM in response to uzandro

UPDATE FIX: I found a note from someone who was able to fix this issue and I have tried it and it works, please follow the steps below:


  1. Backup your iPhone using iCloud
  2. Erase your iPhone
  3. Restore your iPhone manually and restore from iCloud backup
  4. Your watch is going to reload by itself after your iPhone has been restored (no need to do anything on the watch)
  5. Wear your watch, unlock it with the passcode and turn on the "Unlock with Apple Watch" feature in your iPhone




Unable to Communicate with Apple Watch when turning the feature for iPhone to unlock when wearing a mask

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.