iOS 15 Find My live location not working for one member of my family.

I have 4 people in my family (including myself). All four of us have iPhones and have upgraded to iOS 15. One of the main features I was interested in was the live location updates in the Find My app. Of the four of us, three of us show up as live location, but the fourth does not. It still shows up like previously... the location works, but it is updated every few seconds/minutes. Not live like the rest of us.


The phone that is not giving live updates is an iPhone XS Max.


The others that do work include an iPhone X, iPhone 11 Pro Max and an iPhone 12 Pro Max. Given that the iPhone X is working, I am certain that this is not a phone model specific issue.


I have scoured the settings but have been unable to find what might be blocking the live updates. I have also searched the web and these forums. Perhaps my search terms are not good enough, but I typically can find answers, if they exist, before posting questions like this.


Does anyone know what I could be missing? Is there a setting somewhere that turns on/off the live updates in FindMy?


Thank you.

iPhone XS

Posted on Sep 24, 2021 8:20 AM

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Posted on Dec 23, 2021 5:47 PM

Yayyyy, here is a possible answer that has worked for me. This was from Apple. On the person's phone that is NOT showing LIVE on other peoples phones, have that person that you are struggling to see Live go to "Settings"........"FindMy"........"Share My Location". If the slider is showing ON, slide it to OFF, wait for a few seconds, then slide it back ON. I did this on my wife's iPhone and it now shows up on my phone as being Live. Good luck everyone. Let us know here if it works for you as it did for me.


Good luck, and Merry Christmas.

83 replies

Dec 27, 2021 5:50 PM in response to madpackets

Follow the instructions below:

  1. Go to settings.
  2. Click on the apple ID and picture at the very top
  3. click Find My around the middle of the screen
  4. click Find My iPhone at the very top
  5. Make sure it says on and that the three toggles are green (that means all of them are on)
  6. the middle toggle, "Find My network" should be on
  7. To turn the middle toggle on, click the toggle and it should ask you for a password, type in the password for your Apple ID.
  8. It should then ask for a password.
  9. Make the password like 0000 or something simple so you remember it.
  10. once you made a password, it should then be on and be working
  11. If you already have a password, then you should be able to turn this on no problem.
  12. If you don't have a password, you will have to make a password and then turn it off again after you make one.


Not sure why I had to have a password but it's the only way for it to work.

To turn the password off again, go to settings, Face ID & Passcode, enter the passcode you put in, and then scroll down to turn passcode off, and then re-enter the passcode one more time and then you should be good.

Now go into the Find My iPhone app and make sure it says live.

Sep 24, 2021 3:27 PM in response to sean_howarth

Thank you for the reply, Sean. Glad to know it’s not only me, but sorry to hear you are having the issue as well.


I received my iPhone 13 today and, after setting it all up, now only one of my family shows up as live. Also, when my wife got home, she is seeing the others as live while I am not.


I hope apple can sort this out soon. It really is a nice feature when it is working correctly.

Mar 17, 2022 3:32 AM in response to U2SockMonkey

Fun times. iOS 15.4 caused live to stop working for 1 of 7 of my find my people. At first, it started saying “no location found” and then would switch to “now” after a few seconds.


i had that person remove me and add me back in (did the same on my phone) and it resolved the “no location found” but the person still doesn’t show up as live.


we are both on 15.4, they have an Apple Watch but it’s not one they wear and it isn’t cellular.


Apr 5, 2022 7:52 AM in response to alexanderfromholland

Same here, we had a mix of family using the beta versions and regular iOS. It all worked fine.

right around the final iOS rolled out they all gradually stopped working.

iphone 12 pro max. iPhone XR (x 2) and iPad Pro.


none of them work with live now which is really frustrating.


weve literally tried everything including being sent to the Apple store and talking to a genius, who’s genius answer was, it might be an app fault, might.


from what I see, the find my tries to establish a secure point to point connection with the other device, fails and then falls back to connecting to the Apple server which only updates every minute.


One thing I did notice when we were trying to figure it out, when we blocked one person in the contact folder, then unblocked them, the live feature wouldn’t work again after that point, which led me to believe that maybe the phone refuses to accept a secure connection again.


hopefully if enough people report the issue in the app they will push a fix out.

Oct 5, 2021 11:58 AM in response to U2SockMonkey

Same here. My friends have iPhone x, 12, 13's IOS 15 and are on good cellular and VERY good wifi

When live DOES work it works great but most of the time its very intermittent, it may or may not work.


There doesn't seem to be any reason why this happens. One friend will be at home all day and he'll be live all the time and yet another friend will be doing the same and he'll be "NOW" all day ... or vice versa.


Possibly apples network cant handle all the live location requests ?


Oct 7, 2021 9:01 AM in response to gregfrombuford

It's working fine with the same iPhone XS Max now. And at the time, the XS Max that was not showing up as live for me on my 12 pro max was showing up on an 11 pro max as live. And at the same time, when the XS Max was not showing up as live, an iPhone X in my family was (and still is) also showing up as live.


So the live feature does work on iPhone X generation phones.


The phones I currently have working with live are:

  • 13 Pro Max
  • 12 Pro Max
  • 11 Pro Max
  • XS Max
  • X



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iOS 15 Find My live location not working for one member of my family.

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