Why can't my phone communicate with my Apple Watch?

Why can't my phone communicate with my Apple Watch when I try to setup for my Apple Watch to unlock my phone when wearing a mask?

iPhone 12 Pro Max

Posted on Sep 25, 2021 1:49 PM

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2 replies

Sep 26, 2021 5:58 PM in response to ChrisPret

Hi ChrisPret,


We understand while wearing a mask, you're unable to unlock your iPhone with your Apple Watch. We see you reviewed this article Unlock your iPhone with Apple Watch when you're wearing a face mask or sunglasses Were you able to go through the section labeled "What you need" to ensure all the requirements are met. If so, we suggest restarting both the iPhone and the Apple Watch.


Restart your iPhone

How to restart your Apple Watch


If restarting doesn't help, let us know what happens when you attempt to set it up? Are you getting an error message?


Regards.

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Why can't my phone communicate with my Apple Watch?

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