Why can't my phone communicate with my Apple Watch?
Why can't my phone communicate with my Apple Watch when I try to setup for my Apple Watch to unlock my phone when wearing a mask?
iPhone 12 Pro Max
Why can't my phone communicate with my Apple Watch when I try to setup for my Apple Watch to unlock my phone when wearing a mask?
iPhone 12 Pro Max
Hi ChrisPret,
We understand while wearing a mask, you're unable to unlock your iPhone with your Apple Watch. We see you reviewed this article Unlock your iPhone with Apple Watch when you're wearing a face mask or sunglasses Were you able to go through the section labeled "What you need" to ensure all the requirements are met. If so, we suggest restarting both the iPhone and the Apple Watch.
How to restart your Apple Watch
If restarting doesn't help, let us know what happens when you attempt to set it up? Are you getting an error message?
Regards.
I restarted both my phone and watch and still have the issue. The error message I get is as follows: "Unable to Communicate with Apple Watch. Make sure your Apple Watch is unlocked and on wrist, and your iPhone is unlocked." All of that is in place and I still get the error message when I try again.
Why can't my phone communicate with my Apple Watch?