You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone 13 Pro Max is stuck in restore progress

restore in progress has been going for 18 hours, stuck on 100 MB, over 30 GB of storage available on my new iphone 13 promax; how do I get it to finish setting up?


[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 15

Posted on Sep 26, 2021 5:51 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2021 8:40 PM

OK, here is a procedure that worked for me.


Go to Settings>Your Name>iCloud>iCloud Backup. There you should see a button labeled “Stop Restore in progress” . Press that, then press Backup Now, to complete a new backup from iCloud.


Backup completed, and Restore in Progress error was gone.


Tim

55 replies
Question marked as Top-ranking reply

Dec 30, 2021 8:40 PM in response to cbnn

OK, here is a procedure that worked for me.


Go to Settings>Your Name>iCloud>iCloud Backup. There you should see a button labeled “Stop Restore in progress” . Press that, then press Backup Now, to complete a new backup from iCloud.


Backup completed, and Restore in Progress error was gone.


Tim

Dec 16, 2021 2:57 AM in response to cmaino

My Restore process took over almost 30 hours. Almost all Apps where only partially loaded, and the phone looked stuck.

What I did:

I Shut it down and UP.

Made a HardReset.

Turned Off Cellular, Bluetooth and Wifi.

Turned WIFI back ON.

Pressed on some Apps long to choose "Priorize download"

Pressed on all stucked Apps to PAUSE them.


==> and then suddenly I saw other Apps finally continuing downloading and finalizing.


So I continued randomly to Pause and priorate till I had them all.


So I could finish the Restore.....BUT Apple -> Please address this. I think it happens when you have a lot of photos and Apps on your phone....


THX for Reading/Peter

Jan 6, 2022 9:47 AM in response to barberlives123

I have been trying to switch from iPhone X to iPhone 13 with 128 GB for 2 weeks and I keep getting the same message “an estimated 28.1 GB will be required to finish restoring your apps and data” sigh I’m so frustrated. It shows that my storage is mostly used by media (photos and music), but both are optimized and I have deleted so many photos, apps, messages, music and even the music Apps.


I don’t know what else to do. My old phone storage size is 68.9 Gb. Why can’t it all fit in my new iPhone 13 with 128 gb storage space 🤦🏻‍♀️


please help

thanks


Nov 24, 2021 9:22 AM in response to M113K

SOLVED.

talked to apple tech and was told to restart the phone.

after restart, went to settings for "Update Apple ID Setttings ..... (1)" and entered appleID pw. this time it went through and "Update Apple ID Setttings ..... (1)" message disappeared.

after that, "restore in progress. an estimated xx.xGB will be required to finish restoring your apps and data" numbers started to actually decrease.

Sep 27, 2021 8:14 AM in response to cbnn

Hello cbnn,



Thanks for choosing the Apple Support Communities. If we understand correctly, you are unable to restore your iPhone. We can understand why you'd reach out for a solution.


To start, how are you restoring your iPhone 13? Are you using an iCloud backup or an iTunes/Finder backup? Let us know.


Also, have you tried Quick Start? Check this out for other options on migrating data to your new iPhone.


Use Quick Start to transfer data to a new iPhone, iPad, or iPod touch



Cheers!



Dec 16, 2021 7:11 AM in response to Peter D.

The phone turns off Wi-Fi when it locks, unless it is plugged in. So if you had the App Store set to only download on Wi-Fi it will pause when the phone locks. Leaving it plugged in until the downloads finish should be sufficient. My phone, with 300 3rd party apps, restores all of the apps and my 10,000 music tracks in about an hour on a 100mbps Wi-Fi connection.

Jan 2, 2022 12:29 PM in response to cbnn

I have had the same issue

This happened after an upgrade from XS to 13Pro using iCloud backup+restore.


This is not gonna be the bestest deluxe pro guide ever but I did all the below and it did the trick for me, the above msg disappeared.


Some of these do not make sense at all, but they did not harm either.

  • changed pw for my AppleID (this was a recommendation from apple support. I did not go for sign out all accounts as it would have stopped the restoration and I wouldn't have had a clue what was the missing 100MB) (spoiler alert: I have no clue still :))
  • changed network (actually same network, but swapped to 5GHz to 2GHz)
  • disabled mobile data (I know restore requires wifi, but I did read this somewhere that might disturb restoration)
  • I checked all my apps if any of them were stuck (eg loading), but I could open all of them
  • I started to delete few of my (non native apps) that I knew did not have any data to back up (data stored in the cloud). I deleted 10+ (delete app, not just remove from home screen)


I feel the last one did the trick. Sorry I cannot share what apps I deleted (I hez privacy lol, but gmail was one of them with 3 accounts.


Hope this helped.

Apr 20, 2022 7:36 PM in response to lorenzo02

Mine has been like this since I updated in February.. I didn’t think much of it but now I can’t update my phone. I’ve tried all of these things and nothing has worked. I am trying everything I can to figure out any sort of hint or clue and I think I may have found the problem? It looks like it’s stuck trying to restore from a backup that never happened… I wonder if anyone else who’s having this problem is also stuck on this?

Nov 23, 2021 8:28 PM in response to cbnn

i'm having similar issue...

received iPhone 13 pro max yesterday.

began iCloud+ backup of iPhone X around 4pm yesterday and backup completed by the time I woke up this morning.

this morning around 8am, i started restoring to my iPhone 13 via iCloud+. it's been over 12 hours now and still says "Restore in Progress. an estimated 45.3GB will be required to finish restoring your apps and data." in settings.

Just above that, there's "Update Apple ID Setttings ..... (1)" and when i click "continue" and enter apple ID password, everything's greyed out and i have to force close settings app.

not sure if "update apple ID settings" is halting the restore or if i just need to let it restore until tomorrow morning.

home wifi upload speed is super slow but download speed is much faster. thus restore should be faster than backup, no?

because it does not show how much has been restored so far, i really don't know if it's stuck/froze or still restoring properly.

Dec 19, 2021 6:42 AM in response to cbnn

My iPad was stuck at 100MB overnight. I restarted it based on a comment in this post. It went back to 3.6GB and then back down to 100MB. Then it went back to 3.6GB again and back down, this time all the way till the message went away. I don’t think I did anything else significant other than reinstalling an app. All seems fine now.

My iPhone 13 Pro Max is stuck in restore progress

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.