iPhone 13 Pro - Facetime Quality Worse Now on IOS 15

Hi Guys,


I just recently got my iPhone 13 Pro and have noticed lower frame rate and stutter in facetime calls when moving around.


My previous iPhone 11 had no issues and was smooth and quality was crisp.


  • My Phone is connect to 5Ghz WIFI and speed test says 300mb DL and 35mb UL
  • Low Data Mode is Off


Please can someone give this a test and confirm?

iPhone 6s, iOS 14

Posted on Sep 26, 2021 7:15 AM

Reply
12 replies

Sep 27, 2021 8:33 AM in response to faizah288

Hi faizah288,


Thanks for reaching out about the FaceTime quality on your iPhone13 Pro. We want to help with this. Does the same thing happen while using cellular data or another Wi-Fi network? Your network speeds are high, but it's good to test with other networks just to see if there's a difference.


Also, go ahead and restart your iPhone.


Which version of software is installed? If it's not iOS 15, update and test.


Let us know the results.



Take care.

Sep 29, 2021 4:08 AM in response to barberlives123

Yes - It happens on WIFI / 5G / 5Ghz / 2.4Ghz and have tested it at several other locations using their WIFI.


I am on IOS 15.0 and have tried several restarts and complete restore using iTunes.


The issue is that video is choppy/stutters and it drops frames during facetime calls. My front camera is working fine within camera app and have tested out a selfie video and its working good.


The issue is facetime on IOS 15


I cant even degrade the iPhone 13 Pro to IOS 14.8



Oct 6, 2021 1:05 PM in response to faizah288

I have same issues. I have returned my 13 pro max , and I got a new one . The problem is still there . I don’t know what to do or how to fix .


I have talked to apple , they said same thing like delete FaceTime app , reset the phone . So far nothing working , I might return this one as week before my 14 day periods end , if they won’t fix it . My phone 7 max works better on this matter

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iPhone 13 Pro - Facetime Quality Worse Now on IOS 15

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