Hi Guys,
I just recently got my iPhone 13 Pro and have noticed lower frame rate and stutter in facetime calls when moving around.
My previous iPhone 11 had no issues and was smooth and quality was crisp.
Please can someone give this a test and confirm?
iPhone 6s, iOS 14
Hi faizah288,
Thanks for reaching out about the FaceTime quality on your iPhone13 Pro. We want to help with this. Does the same thing happen while using cellular data or another Wi-Fi network? Your network speeds are high, but it's good to test with other networks just to see if there's a difference.
Also, go ahead and restart your iPhone.
Which version of software is installed? If it's not iOS 15, update and test.
Let us know the results.
Take care.
Yes - It happens on WIFI / 5G / 5Ghz / 2.4Ghz and have tested it at several other locations using their WIFI.
I am on IOS 15.0 and have tried several restarts and complete restore using iTunes.
The issue is that video is choppy/stutters and it drops frames during facetime calls. My front camera is working fine within camera app and have tested out a selfie video and its working good.
The issue is facetime on IOS 15
I cant even degrade the iPhone 13 Pro to IOS 14.8
Just raise a bug complaint to apple https://www.apple.com/feedback/iphone/ and lets see what they do.
Meanwhile have started to use Google Duo instead until Apple fixes this.
[Edited by Moderator]
Hi,
I noticed that my new IPhone 13 pro max FaceTime quality is lower than my IPhone 11 pro. The brightness is intense and colors do not look natural. Is there anyway to change the setting of FaceTime camera? I checked the quality of both phones in same high-speed wireless network.
I have same issues. I have returned my 13 pro max , and I got a new one . The problem is still there . I don’t know what to do or how to fix .
I have talked to apple , they said same thing like delete FaceTime app , reset the phone . So far nothing working , I might return this one as week before my 14 day periods end , if they won’t fix it . My phone 7 max works better on this matter
Exactly - Do you get choppy video with stutters when moving your phone around?
Yes, and it is really annoying. I may return IPhone 13pro and keep my IPhone 11pro, if this problem insists.
Same issue.
Same issue. Very frustrating!
same for me. this is my 2nd iphone 13 pro max and my facetime works terribly. i’m so frustrated, I am considering returning and just getting the iphone 12….
Same issue here, but with an iPhone 12 Pro Max on iOS 15 and not only when moving around. It’s generally smoother on 5G although speeds at home should be sufficient with 200 MBit/s down and 10 up. Very annoying..
Any updates?
iPhone 13 Pro - Facetime Quality Worse Now on IOS 15
