New 24" M1 iMac doesnt turn on without earth ground

New M1 iMac 24" wont even turn on without proper earth ground! I have a client with a brand new 24" M1 imac with the external power brick. Her home was built in the 50s when power outlets didnt have earth ground. Parts or the house were remodeled to add 3 pronged power outlets but they don't have earth ground, as was allowed by code. BUT, the imac won't turn on at all. Nada. Take it to a grounded socket and it turns on just fine. There are thousands of homes in Santa Fe, NM that are wired this way, which mean NONE of them will be able to buy a new iMac, or possibly other future Apple products. Unless, they pay to have an electrician run a new grounded power circuit to at least one outlet the computer can plug into.


This is the first time in my history of being an electrical engineer and IT consultant that an electronic device has NOT turned on due to no earth ground.



Posted on Sep 27, 2021 8:44 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 27, 2021 11:19 AM

Older Apple products could be used without a grounding pin. Apparently, the new iMac requires it. To quote "Important safety information for your Mac":


WARNING: Your AC cord has a three-wire grounding plug (a plug that has a grounding pin). This plug fits only a grounded AC outlet. If you’re unable to insert the plug into an outlet because the outlet isn’t grounded, contact a licensed electrician to replace the outlet with a properly grounded one. Do not defeat the purpose of the grounding pin.

That sounds pretty unambiguous.

25 replies

Sep 27, 2021 11:27 AM in response to etresoft

etresoft wrote:

That sounds pretty unambiguous.

Yes, and as I posted, it’s a real hazard for more than the Mac and its users. It means that anything plugged in to that outlet or any outlets on the same circuit (and probably anywhere in the structure) could give a serious shock. My daughter once rented a house with similar problems; when she called the building inspector they condemned the building, saying the problem was too widespread to be corrected without ripping out and replacing all of the wiring.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New 24" M1 iMac doesnt turn on without earth ground

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.