I recently "upgraded" to macOS 11.6 from 10.14.6
The App Store doesn't work. When I try to sign in, it seems to work but "Sign In" still appears in the lower left corner of the window.
If I try to download a app, say Keynote, the progress indicator just spins and nothing happens.
In System Preferences, Apple ID, everything seems fine.
If I try to login to Music, it accepts my email/password and loops back to the login dialog immediately.
Any ideas?
Mac Pro
I found a "fix". I created a new user account and it has no problem loging in with the SAME Apple ID & password.
There is something wrong with the old user account. I called Apple support, tier 2 finally suggesting "reinstalling macOS", which did nothing but waste time and bandwidth, since the problem is somewhere in the Data volume for that specific user.
I figure that the problem was created while upgrading in-place from macOS 10.14.6.
If I had the time I would compare the ~/Library/Preferences folders between the 2 accounts to see if I could isolate the problem.
I found a "fix". I created a new user account and it has no problem loging in with the SAME Apple ID & password.
There is something wrong with the old user account. I called Apple support, tier 2 finally suggesting "reinstalling macOS", which did nothing but waste time and bandwidth, since the problem is somewhere in the Data volume for that specific user.
I figure that the problem was created while upgrading in-place from macOS 10.14.6.
If I had the time I would compare the ~/Library/Preferences folders between the 2 accounts to see if I could isolate the problem.
Hello Thorgrim_
It sounds like you are unable to use the App Store or Music. We understand how important this is to you and we are here to help.
This article may be able to provide some guidance: If you can't connect to the App Store, iTunes Store, or other Apple services
If the issue persists, can you provide a few more details? Which Mac are you currently using? Does this issue persist in another user account? Also, are you able to test on another network?
Cheers!
Thorgrim,
We're glad you were able to get it to work in another user account and further isolate the issue.
If the issue persists, we would recommend reaching back out to the Senior Advisor.
Good Luck!
macOS 11.6 app store login fails
