iCloud webmail doesn't displays emails from top to bottom

Ever since the ICloud webmail upgrade I'm having two continual issues which are driving me up the wall and I can't find any solution to either.


First is that I not a single one of the saved email addresses that I had sent messages to in the past has carried over and now that I'm retyping them each individually as I need them, they don't autosave like they used to. I had to type in the same address to send a message to four times today and it should have been saved in my address book either from before the upgrade or from the first time I've sent to it since the upgrade.


Second issue is that not a single email displays completely from top to bottom. There's no scroll bar on the right to scroll down to read the rest of the message; it's just cut off. I can't even double click and open the message in a new window to see the whole thing. Even after pressing F11 for full page view, as my screenshot here shows, the whole message still can't be seen. I have to use the Mail app on my iPhone to read a whole message. A solid week of these two issues now is driving me up the wall.



[Edited by Moderator]

Windows, Windows 10

Posted on Sep 28, 2021 6:24 PM

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5 replies

Sep 29, 2021 3:24 PM in response to mjsplace1106

Hello mjsplace1106! Thank you for that information! Let's try the steps outlined under, 'If you can't access iCloud Mail at iCloud.com', here: If iCloud Mail isn't working


While the steps are for issues where you can't access iCloud Mail at iCloud.com, the troubleshooting steps address browser related issues, and may help to resolve the issue you're experiencing.


Cheers!

Sep 30, 2021 5:17 AM in response to mjsplace1106

Hello mjsplace1106!  If you feel that the issue you're experiencing is less technical troubleshooting related and more in line with the way iCloud Mail was designed to function, you can provide feedback about that here: Product Feedback


However, if what you're seeing is a technical issue and the previous steps provided haven't helped, we'd recommend reaching out to Apple Support to look into this further: Get Support


Good luck!

Sep 29, 2021 1:42 PM in response to mjsplace1106

Hello mjsplace1106! Thank you for participating in the Apple Support Communities.


We understand that your contacts for iCloud Mail are not populating, and emails don’t display doesn’t show your full email, even when it full screen. We'd like to look into this with you to see how we can help. 


We understand these issues occur when using Mail through iCloud.com through a web browser. If you access your mail through an Apple device such as a Mac or iOS device, does the same issue occur there? 


Make it a great day!



Sep 29, 2021 2:45 PM in response to karina184

Previously used email addresses display just fine on the iOS Mail app and I can scroll down and read the whole message on there too; that's how I've been having to read all my emails for the last week since I can't see the whole contents on the webmail. The email works perfect thru the Mail app; it's just since the webmail was redesigned that my issues have started.

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iCloud webmail doesn't displays emails from top to bottom

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