'Sorry there was a problem with apple music'

Yes that does appear to be case.

Weird my wife and I are not using iCloud as our primary email for Apple ID (even though we have iCloud account). I'm using hotmail (I used in 2007) for fist iPhone. My wife is using yahoo email for her apple ID.

Is the ID you trying to add part of Family sharing?

Update: From reading, it appears the ID (email) being requested to Home App needs Apple ID

used with their iCloud.

I have all the latest updates. I've gotten this issue since yesterday 10/30 and again today 10/31/21. Yesterday I was able to get the HomePod to play Apple Music radio station after turning on my Apple TV, but today that solution is not working. Just spent an hour on the phone with Apple Support and we were not able to resolve the issue. HomePod appears to work fine as AppleTV sound, but it's not connecting with Apple Music. Ticket with Apple is escalated and I will monitor for updates.

I have had the same issue with my HomePods since July 2021. Tried resetting, pairing and re-joining Stereo did not help. Even running latest 15.2, the issue still continues :(

My setup is Stereo and primary speaker for ATV.

I hope Apple addresses the issue as it is still not FIXED!

Same problem. Our iPhones, iPads and ATV 4K are all at 15.2. HomePod minis fully updated. I can play Apple Music selections if I open the Music app on the ATV, but if I ask Siri to do the same I get the “Sorry, there was a problem with Apple Music.” I can’t even play my own playlists or specific songs — Siri correctly identifies what I want to play and then continues with the error message.

I’ve tried removing and re-installing my account on the ATV. Rebooted ATV and HomePods. Verified I’m the primary user on the HomePods. No luck.

Siri has no problem playing any music on my iPhone or iPad. So what I initially thought was an Apple Music or account problem seems to be a Siri and/or HomePod problem.

Glad this solved your issue. I just connect with Apple Support. They gave me a different link to report the problem. They also took the link to this group discussion and are stating that they are filing a report as well

www.apple.com/feedback

The rep is attaching my chat transcript include the link to this community discussion.

I’m having the same issue and the setting “show me on AppleTV” has been on always (but appreciate the fix suggestion).

My issue started just a few days ago. I have HomePod mini stereo pair and they are my audio for ATV 4K gen 2. I have them all on auto update and they should all be on the very latest. I use Siri to “playlist 80s” virtually every day. Worked excellent for months (I love it) but in the last couple of days, 100% of time I get the “there was a problem with Apple Music”. I did a hard reset of the minis (the old school analog method - unplugged and waited a minute). No change. I’ve been working around it by playing the music on my iPhone then select HomePod minis as the Bluetooth connection. Now the HomePod minis are playing music. Siri responds to turn on lights and the TV just fine, AppleTV is working fine.

im going to investigate more. I very recently added a few apps to ATV (PlutoTV for one) and one just received an update (the interface is different for that app).

This may be an Apple thing but it’s odd posters here are having the same issue at different times. So I’m theorizing an app added to ATV could be causing ATV to incorrectly interact with HomePod minis

I see no activity on this thread since 10/31. I am experiencing the same issue with the latest updates. With TV off, I ask Siri to “Play Music” and I received the dreaded “there is a problem with Apple Music”a. A fresh restart and reset of the HomePod Mini results in same issue. If I turn on my AppleTV that is set to use the Mini Pod as the default output, it plays fine. The HomePod is connected to the internet just fine as evidenced by the other commands it’s executes just fine. I am running latest software updates on AppleTV, Phone and iPad.

Any suggestions?

Also having this problem with a stereo pair of HomePod Minis and a 2nd gen Apple TV 4K: I’ve not been able to test exactly what causes it to emerge, but it happens every day, so I think it’s probably coming back every time we use the TV. I can always get it working by playing from my iPhone. But the kids don’t have iPhones, and every time they ask for Christmas music I have to listen to a rant about how much better their biological dad’s Alexas are. It’s really not a good look for Apple.

Ah - thanks for that! I thought it was a more general setting, wasn’t looking under my name in People.

Unfortunately, the problem persists even after enabling that.

I have an old Apple ID that’s sort of vestigial, only use it because it has our Family Apple Music subscription. I’d change it over to my in-use ID but I’m worried about losing the purchased music, even when using Family Sharing (that’s still a bit twitchy). So I’m wondering if I somehow need to open the Home app using that old account (a real pain) and flip that switch as well. Grr.

Just tried to invite my old account, which happens to be a Gmail address. Only iCloud addresses allowed, apparently.

I’m seeing side effects from this “iCloud only” movement in Apple in other places like Legacy People. They’re improving things until they don’t work any more.

thanks Alex, I hope it will be patched soon.

I would have to agree .. my kids have mentioned that lately as well. For myself this issue has been going on too long. Hopefully Apple address it soon.

Update: I logged this as a bug on the Apple Feedback Assistant. After posting it I got: “Recent Similar Reports: none”.

Grrr.

Ah. After waiting 20 minutes, all seems to work now — without being able to add the gmail-addressed account. Let’s hope it keeps working 🤪