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Level 1

29 points

'Sorry there was a problem with apple music'

When I ask my HomePod to "hey siri, play some music." it replies "here is some music just for you" then there is a silence before it times out and replies 'Sorry there was a problem with apple music'.

The problem is intermittent and is temporarily fixed by removing the device from Home App and then re-installing it, but then the problem comes back randomly minutes, hours or days later.

Sometimes the problem goes away by itself for a little while.

The device is connected to the Internet because queries for "What's the weather like?" always succeed.

My HomePod Mini's don't seem to be affected.

Any ideas?

Posted on Sep 29, 2021 2:57 AM

Best reply

Alex_From_UK Author

Level 1

29 points

Posted on Oct 3, 2021 2:51 AM

I think you're correct about my issues being to do with using my HomePod as the default output for an Apple TV 4k.

However, this is a problem that I noticed for a few weeks whilst still being on iOS 15 - and didn't seem to me to be worse or better after the update to iOS 15.

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38 replies

Oct 14, 2021 11:58 AM in response to lohbh

I'm another one with the same issue. If the HomePod is set as the default audio on my AppleTV then Siri won't play music on the HomePod.

remybar

Level 1

8 points

Oct 16, 2021 4:42 AM in response to Alex_From_UK

thanks Alex, I hope it will be patched soon.

carey126

Level 1

25 points

Oct 28, 2021 3:04 PM in response to remybar

This appears to be fixed with the 15.1 update to TVOS/HomePod. I haven't had a re-occurrence of this issue since installing those updates.

ct335i

Level 1

13 points

Dec 18, 2021 9:49 AM in response to James Clayton

I would have to agree .. my kids have mentioned that lately as well. For myself this issue has been going on too long. Hopefully Apple address it soon.

Dec 21, 2021 8:52 AM in response to emilio-lizardo

Update: I logged this as a bug on the Apple Feedback Assistant. After posting it I got: “Recent Similar Reports: none”.

Grrr.

Dec 22, 2021 2:12 PM in response to Alex_From_UK

Where did you log the bug? Put a link to it here and we can all +1. I fully disconnected my TV from the Apple TV for speaker output. No problems now with Apple Music.

Jan 13, 2022 11:42 AM in response to Alex_From_UK

Ah. After waiting 20 minutes, all seems to work now — without being able to add the gmail-addressed account. Let’s hope it keeps working 🤪

ct335i

Level 1

13 points

Jan 13, 2022 11:49 AM in response to emilio-lizardo

Weird .. good luck!

'Sorry there was a problem with apple music'