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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hey guys,
I have added an Octopus Card to my old iPhone, but it was broken a few months ago.
Recently, I purchased a new iPhone and tried to add the original Octopus Card to Apple Pay.
However, the card cannot be added.
I tried to remove the card using iCloud, but it kept saying "Removal Pending".
Then I also tried to remove the old iPhone from my account, but still no luck.
The card still cannot be added to the wallet.
iPhone XR
Hi vtor1,
Welcome to the Apple Support Communities!
We are happy to help with the issue you are having with not being able to add an existing Octopus card to your new iPhone and also not being able to remove your old iPhone from your account. You may need to get a new Octopus card.
In the meantime, take a look at the following resources that can help with adding this card to your Wallet for Apple Pay.
If you can't add cards to Wallet to use with Apple Pay
Get Octopus on iPhone or Apple Watch
You might want to follow the steps outlined in Remove a device from Find My iPhone on iCloud.com. You may also want to try this on a different device.
Cheers!
Unable to transfer Octopus Card to a new iPhone
