Level 1

21 points

since ios 15 update - apps like WhatsApp or Messenger have stopped receiving messages when the app is not open

Since my phone has updated to iOS 15, it has stopped receiving messages on apps like WhatsApp, Messenger or Instagram. Initially I thought this was a notification issue, but it seems that the apps are thinking that I’m not connected to the internet until I go and manually open the app - at which point it will update and show me any messages I have received since last time I opened it. I don’t seem to receive notifications at all. I have already checked and all apps are up to date.

Posted on Oct 1, 2021 8:18 PM

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mail4madhan

Level 1

8 points

Posted on Dec 7, 2021 1:19 PM

Ok. Here is the final update from Apple. The last update to 15.1 may not be 100% successful based on what they see from “Software update” screen on my phone. Reference attached. Usually it should give you a description on what level of software is running and may have a button to “check update”. All I can see in my phone is blank screen with just 2 lines of information. So they think the update is not proper and I have to backup the phone to iCloud and restore to factory default and reinstall the updates. Makes sense.

one thing i can think of my case is, the storage was almost full when i was updating. So it might not have loaded all the libraries for the new version. Did you all have plenty of space when updating??

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38 replies

Dec 6, 2021 12:30 PM in response to Anne_S_86

I have the same issue and using iOS 15.1. Keep missing important calls and messages from every kind of apps like WhatsApp, Instagram, Messenger, Botim, Viber. But direct calls are coming as usual. Please fix this quickly.

Dec 7, 2021 12:47 PM in response to kk_khanna

I reached out to Whatsapp support and all they said was to reset all the notifications and resinstall the app. Which is not viable if we have issues with multiple apps. So reached out to Apple support if they can send next bug fix update common for all apps. They too dont have a clue and said its all upto the 3rd party apps to send updates. Escalating to 2nd tier apple support.

Josermh

Level 1

8 points

Dec 10, 2021 10:37 AM in response to Anne_S_86

Hello, same here.

I don't receive notifications and badgets on WhatsApp until I opened it, iMessage and Telegram works fine.

All notification settings are more than revised, and WhatsApp is up to date.

I think it was when I used the concentration modes, which are completely disabled.

iOS 15.1 on iPhone XS Max

Any suggestion?

SJSymes

Level 1

8 points

Dec 28, 2021 3:52 AM in response to Anne_S_86

Same problem here. I had the problem on 15.1 and have upgraded to 15.2, I am using an iPhone 12.

I have even deleted WhatsApp and reinstalled it. Tried all the other advice on this post such as network settings etc…

Very frustrating. Need it fixed.

Oct 24, 2021 3:10 AM in response to SnickZ.

I have the same problem and non of the prepositions from the internet helped 😒 All of the notifications are on and the focus, airplane mode and so on are off.

Nov 16, 2021 4:08 AM in response to Juliadoukova

Same. Appears to be something deeper going on.

Nov 19, 2021 10:00 PM in response to SnickZ.

I am using 15.1 and still have the same problem of not updating the apps with new messages. Keeps missing incoming calls as well.

Nov 20, 2021 6:11 AM in response to Doyley78

I totally deleted the Focus. Still the notifications are not popping

Ponytai

Level 1

8 points

Nov 22, 2021 5:06 PM in response to SnickZ.

I have exactly same issue after updating to 15.1 and none of the these methods works

Nov 26, 2021 12:12 AM in response to mail4madhan

None of my apps is giving me notifications post this update.

Nov 30, 2021 11:25 AM in response to Anne_S_86

Same here.

if it is an Whatapp issue and they have no clue whats going on, this next update will take a long time.

Dec 4, 2021 8:02 AM in response to Anne_S_86

I have same problem

apple help us

😩😩😩😩

Dec 7, 2021 11:56 AM in response to SnickZ.

even after updating to ios 15.01, the problem is still there. i am missing all the important messages because there is no notification at all. Please help to fix it.

Dec 9, 2021 11:50 PM in response to Anne_S_86

Still the same issue here on iOS 15.1.1

Shame on you apple. Essentail features like notifications should work on a high priced device. Even iMessage notifications don't work in the background.

Dec 13, 2021 1:12 AM in response to Anne_S_86

Same here, can anyone help please?

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since ios 15 update - apps like WhatsApp or Messenger have stopped receiving messages when the app is not open