You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

since ios 15 update - apps like WhatsApp or Messenger have stopped receiving messages when the app is not open

Since my phone has updated to iOS 15, it has stopped receiving messages on apps like WhatsApp, Messenger or Instagram. Initially I thought this was a notification issue, but it seems that the apps are thinking that I’m not connected to the internet until I go and manually open the app - at which point it will update and show me any messages I have received since last time I opened it. I don’t seem to receive notifications at all. I have already checked and all apps are up to date.

Posted on Oct 1, 2021 8:18 PM

Reply
38 replies

Dec 16, 2021 9:15 PM in response to Josermh

I tried offloading the app , reseting network , all setting ...etc didn't fix the issue .

What worked is to backup my Whatsapp and to reinstall it . When i reinstalled it , i had the iphone setting pop up that asked me if i wanted to turn on the notifications , i clicked yes and it ended appearing again in my notifications style ( under setting ==> notifications ==> notifications style) .


So now it's working.

since ios 15 update - apps like WhatsApp or Messenger have stopped receiving messages when the app is not open

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.