since ios 15 update - apps like WhatsApp or Messenger have stopped receiving messages when the app is not open

Since my phone has updated to iOS 15, it has stopped receiving messages on apps like WhatsApp, Messenger or Instagram. Initially I thought this was a notification issue, but it seems that the apps are thinking that I’m not connected to the internet until I go and manually open the app - at which point it will update and show me any messages I have received since last time I opened it. I don’t seem to receive notifications at all. I have already checked and all apps are up to date.

Posted on Oct 1, 2021 8:18 PM

Top-ranking reply

mail4madhan

Level 1

8 points

Posted on Dec 7, 2021 1:19 PM

Ok. Here is the final update from Apple. The last update to 15.1 may not be 100% successful based on what they see from “Software update” screen on my phone. Reference attached. Usually it should give you a description on what level of software is running and may have a button to “check update”. All I can see in my phone is blank screen with just 2 lines of information. So they think the update is not proper and I have to backup the phone to iCloud and restore to factory default and reinstall the updates. Makes sense.

one thing i can think of my case is, the storage was almost full when i was updating. So it might not have loaded all the libraries for the new version. Did you all have plenty of space when updating??

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38 replies

Dec 13, 2021 1:13 AM in response to mail4madhan

I can see the same screen as u. Did u fix the problem with reinstallation?

Dec 13, 2021 1:24 AM in response to frankfromküps

My whatsapp is already updated :(

Josermh

Level 1

8 points

Dec 13, 2021 5:13 AM in response to romana129

Of course whatsapp is up to date!

Josermh

Level 1

8 points

Dec 14, 2021 1:58 PM in response to mikaluska

Updating to 15.2 and the problem persists :(

SJSymes

Level 1

8 points

Dec 28, 2021 3:55 AM in response to hdjandji

Error.

SnickZ.

Community Specialist

Oct 2, 2021 3:19 PM in response to Anne_S_86

Welcome to Apple Support Communities Anne_S_86,

We know how important it is for you to get notification for your apps. Have you check to confirm that your settings are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.

You can also confirm that you do not have a Focus enable: Use Focus on your iPhone, iPad, or iPod touch.

If you haven't already, you can also update to iOS 15.0.1 to see if this continues.

Hope that helps!

Dec 16, 2021 9:15 PM in response to Josermh

I tried offloading the app , reseting network , all setting ...etc didn't fix the issue .

What worked is to backup my Whatsapp and to reinstall it . When i reinstalled it , i had the iphone setting pop up that asked me if i wanted to turn on the notifications , i clicked yes and it ended appearing again in my notifications style ( under setting ==> notifications ==> notifications style) .

So now it's working.

Dec 14, 2021 12:18 PM in response to Anne_S_86

Had the same issue on iPhone XR on iOS 15.1. Updating to 15.2 solved it for me.

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since ios 15 update - apps like WhatsApp or Messenger have stopped receiving messages when the app is not open