Level 1

19 points

Unable to install iPadOS 15.0.1 on iPad pro 10.5 (256 gb)

Hi,

I am unable to install iPadOS 15.0.1 on iPad pro 10.5

When 15.0.01 has been downloaded and the preparing has been finalized, I then click “Install” and then “Install now”. Then the “little whell” starts to turn and then nothing happens except that the wheel keeps turning.

After two hours I pressed the On buttun and the home button at the same time in order to regain access to the iPad.

I have tried to reset my iPad completly (Install as new iPad) and tried installing iPadOS 15.0.1 again but I get the same problem again.

Do you guys have any suggestions on how to solve this?

iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Oct 2, 2021 2:10 AM

Top-ranking reply

ProustGiulio

Level 10

209,808 points

Posted on Oct 2, 2021 2:15 AM

Assuming you're trying to update your device wirelessly (via wifi), see this suppport article:--> If your iPhone, iPad or iPod touch won’t update

If the issue persists, try to update it via computer:

Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.

If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

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Similar questions

74 replies

Oct 9, 2021 7:33 AM in response to fast_kurs_dk

I also have the same problem, I tried updating using iTunes but no use please help me, I tried restarting my iPad and reset all the settings and tried but no use

Has anyone solved the issue ??

Oct 9, 2021 7:36 AM in response to iKlingel

Even resetting my iPad doesn't work, please don't waste your time like mine , lets wait for bug fix or I don't know what to do !!

DRC_40

Level 1

9 points

Oct 9, 2021 7:57 PM in response to fast_kurs_dk

Thank you. This finally worked for me but what a pain!

DRC_40

Level 1

9 points

Oct 9, 2021 8:01 PM in response to fast_kurs_dk

This works!

Oct 10, 2021 3:08 AM in response to fast_kurs_dk

Many solutions have been provided in the comments in the thread here. One will work. Please read back the various comments.

Oct 10, 2021 6:31 AM in response to MichelPM

Agreed. Life too short to go through hoops.

Oct 11, 2021 12:35 PM in response to fast_kurs_dk

I had to follow the same steps again to update to iPadOS 15.0.2.

Oct 11, 2021 11:09 PM in response to lagunajon

Again? Are they sleeping at Apple? Don't they read any of this here? So much for the faith i had in Apple until now. What a mess.

DRC_40

Level 1

9 points

Oct 12, 2021 6:08 AM in response to fast_kurs_dk

For everyone reading, this answer is useless. Look for the proper answer in another topic that describes putting your device in recovery mode and updating through iTunes

Oct 12, 2021 6:19 AM in response to DRC_40

There are more then one solution to this problem. The Itunes solution also fails on some devices. Your advice is incorrect.

Oct 4, 2021 5:39 AM in response to MichelPM

The issues is mentioned everywhere on the internet and happens mostly on ipad pro 10.5 cellular and older Ipad models. It has nothing todo with over crowded download servers.

People are walking in the local apple store with similar issues here. Its a bug in the update somehow. Apple has to resolve this. The solution is using the Apple Configurator 2 App on a apple machine and update the ipad. Itunes or Finder produce a 4000 error and fail also on updating.

Oct 9, 2021 9:16 AM in response to fast_kurs_dk

I have the same problem installing IOS 15.0.1 on my iPad Pro 10.5. for a whole week. I downloaded the update to my iPad, and tried everything including : hard reset, updated through I tune, delete the update, even reset all setting…etc but iPad would not install the update. The message on my PC display “unknown error occurred (0xE8000084).” Finally, out of Curiosity, I tried the following steps: 1) reset all setting, 2) then update ISO 15.0.1 immediately from my PC through iTunes and it worked! The trick is, after you do the reset all setting, don’t download this update 15.0.1 to your iPad, Let your PC update it this way on its own. So happy! As I would not want to ease everything on my iPad for this update as a finally solution.

fast_kurs_dk Author

Level 1

19 points

Oct 11, 2021 1:52 PM in response to lagunajon

… and now I also have the same problem with 15.0.2 ….

I am now following exactly the same steps as before.

I hope this will also work for 15.0.2

Do anyone know why this is happening? I mean the same issue twice in a row?

It worked! I now have 15.0.2

halvee

Level 1

8 points

Oct 16, 2021 4:10 PM in response to fast_kurs_dk

I have the 9.7" iPad Pro cellular model which always has issues updating beta and normal releases. The update downloads ok, goes through the preparing bit and then starts installing, installing, installing..... and never ends. It seems to be losing the wifi connection as sometimes it displays the "unable to check for update" error. I don't usually have a sim card in it but shutting down and installing a sim card, rebooting and starting the update again ALWAYS works. So if you're having issues updating a cellular iPad and don't have a sim card in it, try putting a sim card in and restarting the update.

Hope this helps someone, cheers H.

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Unable to install iPadOS 15.0.1 on iPad pro 10.5 (256 gb)