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Why does Apple Support/Store not show the upgrade from OS10.10.5 yet it exists?

Why does both Apple Support website/Store not show the upgrade from OS10.10.5 to 10.10.11 not exist

The El Capitan combo is only compatible to 10.11.6 if sees 10.10.11 (last Yosemite upgrade) How do I get to 10.10.11?

The Combo Snow Leopard to El Capitan does not work. The final upgrade only suggest it will install 7Mb when the file is over 6Gb in size.

This lack of smooth transition is new to me as a long-standing Apple Mac user.

iMac, OS X 10.11

Posted on Oct 2, 2021 4:36 AM

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Question marked as Best reply

Posted on Oct 2, 2021 5:07 AM

The App Store Updates page only shows updates for the OS you are currently running

it does not show upgrades to newer OS's.


The Apple Support Downloads site offers updates for OS's but these updates can only

be applied if you are running an earlier version of the OS you are trying to update.

A Combo update for Mac OS X El Capitan cannot be installed on a mac running Mac OS X Yosemite.


Mac OS X Yosemite topped out at version 10.10.5, there was not a 10.10.11.

The next OS X was Mac OS X El Capitan 10.11.x.


This OS X is available for download from here,

open your Safari browser and click on the link below.

How to get old versions of macOS – Apple Support

Go to Download OS and click on OS X El Capitan 10.11

this downloads InstallMacOSX.dmg to your Downloads folder.


The next section can only be done on a mac that is capable of running El Capitan.

This includes macs that have the potential to run El Capitan but have been upgraded to a newer OS.

A mac that came preinstalled with an OS later than El Capitan will refuse to do the next bit.


When downloaded open to InstallMacOSX.pkg, double-click on

that and an installation window will open, this does not install El Capitan

but converts the InstallMacOSX.pkg to the Install OS X El Capitan.app which 

you will find in your Applications folder, it should be 6.2GBs in size.


(If the installation window asks which disk you want to install to, you must pick 

the disk that you are booted to at the time. Not any internal or external disk that 

you want to eventually install El Capitan on, that is for later.)


To start the installation of El Capitan double click on the Install OS X El Capitan.app.


The copy of the install app self deletes after installing El Capitan, so make sure you keep a copy of the 

InstallMacOSX.dmg if you need it in future, or you could just make a copy of the Install OS X El Capitan.app 

prior to installing and moving it to an external drive for safe keeping. 

It is also possible to create a bootable USB installer disk using the Install OS X El Capitan.app in the Applications 

folder and the createinstallmedia command in the Terminal app. 


Read the instructions here,

How to create a bootable installer for macOS – Apple Support


Your mac may be able to upgrade to a newer OS than Mac OS X El Capitan.


Which OS you can upgrade to will be governed by which model and year your mac is.


Click on the  top left of your screen click on About This Mac to find out the year of your mac.


If you find your mac can upgrade to the newer OS's like macOS Mojave 10.14, macOS Catalina 10.15, 

or macOs Big Sur 11.6 I would recommend you upgrade to macOS High Sierra 10.13 first.


For High Sierra, Mojave or Catalina,


Open Safari and click on this link, 

How to get old versions of macOS – Apple Support

Go to Check Compatibility to see if your mac qualifies for the OS upgrade you want.

Then go to the Download OS section and click on the OS you want to install.


Before upgrading make a full back up of your Mac.


Check that third party apps you use have updates available for the new OS.

https://roaringapps.com

Check that your printers/ scanners etc have updated drivers and software available for the new OS.


Connect your mac to your router via cable rather than rely on WiFi.

Do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.


If the App Store says ‘Open’ then it is detecting a previous download of the install app

go to the Applications folder locate Install macOS ******.app.

Move it to the Trash, empty the Trash.

Restart, click on the link again, the App Store should say ‘Get' or 'Download'.


If you want to or are able to install Big Sur, open Safari and click on the link below.

How to upgrade to macOS Big Sur - Apple Support


If you are considering upgrading to Catalina or Big Sur be warned they do not support 32bit apps.

Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,

some updates may be free, some may be paid. Use this free app to discover which apps you have

are 32bit, https://www.stclairsoft.com/Go64/ then contact the developers of the software to see

if they are offering 64bit updates.



1 reply
Question marked as Best reply

Oct 2, 2021 5:07 AM in response to wallace5

The App Store Updates page only shows updates for the OS you are currently running

it does not show upgrades to newer OS's.


The Apple Support Downloads site offers updates for OS's but these updates can only

be applied if you are running an earlier version of the OS you are trying to update.

A Combo update for Mac OS X El Capitan cannot be installed on a mac running Mac OS X Yosemite.


Mac OS X Yosemite topped out at version 10.10.5, there was not a 10.10.11.

The next OS X was Mac OS X El Capitan 10.11.x.


This OS X is available for download from here,

open your Safari browser and click on the link below.

How to get old versions of macOS – Apple Support

Go to Download OS and click on OS X El Capitan 10.11

this downloads InstallMacOSX.dmg to your Downloads folder.


The next section can only be done on a mac that is capable of running El Capitan.

This includes macs that have the potential to run El Capitan but have been upgraded to a newer OS.

A mac that came preinstalled with an OS later than El Capitan will refuse to do the next bit.


When downloaded open to InstallMacOSX.pkg, double-click on

that and an installation window will open, this does not install El Capitan

but converts the InstallMacOSX.pkg to the Install OS X El Capitan.app which 

you will find in your Applications folder, it should be 6.2GBs in size.


(If the installation window asks which disk you want to install to, you must pick 

the disk that you are booted to at the time. Not any internal or external disk that 

you want to eventually install El Capitan on, that is for later.)


To start the installation of El Capitan double click on the Install OS X El Capitan.app.


The copy of the install app self deletes after installing El Capitan, so make sure you keep a copy of the 

InstallMacOSX.dmg if you need it in future, or you could just make a copy of the Install OS X El Capitan.app 

prior to installing and moving it to an external drive for safe keeping. 

It is also possible to create a bootable USB installer disk using the Install OS X El Capitan.app in the Applications 

folder and the createinstallmedia command in the Terminal app. 


Read the instructions here,

How to create a bootable installer for macOS – Apple Support


Your mac may be able to upgrade to a newer OS than Mac OS X El Capitan.


Which OS you can upgrade to will be governed by which model and year your mac is.


Click on the  top left of your screen click on About This Mac to find out the year of your mac.


If you find your mac can upgrade to the newer OS's like macOS Mojave 10.14, macOS Catalina 10.15, 

or macOs Big Sur 11.6 I would recommend you upgrade to macOS High Sierra 10.13 first.


For High Sierra, Mojave or Catalina,


Open Safari and click on this link, 

How to get old versions of macOS – Apple Support

Go to Check Compatibility to see if your mac qualifies for the OS upgrade you want.

Then go to the Download OS section and click on the OS you want to install.


Before upgrading make a full back up of your Mac.


Check that third party apps you use have updates available for the new OS.

https://roaringapps.com

Check that your printers/ scanners etc have updated drivers and software available for the new OS.


Connect your mac to your router via cable rather than rely on WiFi.

Do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.


If the App Store says ‘Open’ then it is detecting a previous download of the install app

go to the Applications folder locate Install macOS ******.app.

Move it to the Trash, empty the Trash.

Restart, click on the link again, the App Store should say ‘Get' or 'Download'.


If you want to or are able to install Big Sur, open Safari and click on the link below.

How to upgrade to macOS Big Sur - Apple Support


If you are considering upgrading to Catalina or Big Sur be warned they do not support 32bit apps.

Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,

some updates may be free, some may be paid. Use this free app to discover which apps you have

are 32bit, https://www.stclairsoft.com/Go64/ then contact the developers of the software to see

if they are offering 64bit updates.



Why does Apple Support/Store not show the upgrade from OS10.10.5 yet it exists?

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