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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi, Im trying to upgrade to 11.6 but I get the message: "Failed to personalise the software updated. Please try again" ... which I did but keeps coming over and over again. It happens after the update has been downloaded completely. I own a new M1 Chip Macbook Pro from this year.
Anybody has an idea on how I can get passed this ?
Thanks for your support :)
Dietmar
dietmar273 wrote:
Hi, Im trying to upgrade to 11.6 but I get the message: "Failed to personalise the software updated. Please try again" ... which I did but keeps coming over and over again. It happens after the update has been downloaded completely. I own a new M1 Chip Macbook Pro from this year.
Anybody has an idea on how I can get passed this ?
Thanks for your support :)
Dietmar
If you get a personalization error when reinstalling macOS on your Mac with Apple M1 chip
https://support.apple.com/en-us/HT211983
if you do not have a second Mac you may have to visit an Apple store for assistance with the Configurator software
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
Call Customer Support (800) MY–APPLE (800–692–7753)
dietmar273 wrote:
Hi, Im trying to upgrade to 11.6 but I get the message: "Failed to personalise the software updated. Please try again" ... which I did but keeps coming over and over again. It happens after the update has been downloaded completely. I own a new M1 Chip Macbook Pro from this year.
Anybody has an idea on how I can get passed this ?
Thanks for your support :)
Dietmar
If you get a personalization error when reinstalling macOS on your Mac with Apple M1 chip
https://support.apple.com/en-us/HT211983
if you do not have a second Mac you may have to visit an Apple store for assistance with the Configurator software
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
Call Customer Support (800) MY–APPLE (800–692–7753)
Error Message Failed to personalise the software updated. Please try again"
