Video Streaming not working

Question

kiahlschrank Author

Level 1

19 points

Video Streaming not working

Hi,

maybe someone already has a working solution for this issue:

Streaming of DRM protected video via subscription does not work for me on my iPhone 13 Pro and iOS 15.0.1.

Apps affected for me are all of Amazon Prime Video, Disney+ as well as Netflix.

I don‘t have other subscriptions to try more.

But all of the above present the same kind of error to me: Video can not be loaded, try again later.

I can watch video trailers on Netflix though.

What I tried so far:

iPhone 11 and iOS 15.0.1: working fine.

But on my iPhone 13 Pro:

Stream random YouTube Videos: working fine.

Stream any video via Netflix, Prime Video, Disney+: not working.

Re-installing the apps: not helping.

Re-starting the phone: not helping.

Switching from WiFi to Mobile Data: not helping.

Switching the APN from IPv4 to IPv6 and back: not helping.

Contacting Netflix support: not helping.

Downloading Video first, then watch: Not helping.

My guess by now … this is either an issue with iOS or some really strange issue with my carrier (but what would that be, if neither mobile data not WiFi are working?)

Any idea what could be wrong on my end?

iPhone 13 Pro

Posted on Oct 3, 2021 2:42 PM

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Answer 1

Top-ranking reply

lreef31

Level 1

8 points

Nov 2, 2021 2:21 PM in response to kiahlschrank

I had the exact same issue and ended up erasing all content on the 13 pro and starting over. I did restore to a back up a just made in iCloud. I am happy to report that I can stream using all my apps now. Last week, I transferred my information from my iPhone X to a 13 pro. I did not choose the manual setup and chose the transfer option. I wish I chose the manual setup because it was easy and it seems the issue with streaming was caused by the transfer somehow.

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Answer 2

kiahlschrank Author

Level 1

19 points

Oct 4, 2021 2:00 PM in response to JVAV777

Well, I set the phone up from scratch.

Settings > General > Reset iPhone > Delete All Settings and data.

And then I set the phone up as a new phone, not restoring a backup.

Brute Force, I would call that.

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Answer 3

kiahlschrank Author

Level 1

19 points

Oct 4, 2021 1:43 PM in response to JVAV777

Yep, also had tried it with my old iPhone 6s (which I had to update to iOS 15.0.1 first) - working there.

Also got it working finally on the iPhone 13 Pro.

Since nothing seemed to help, I deleted it completely and set it up from scratch.

Frustrating.

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Answer 4

Oct 7, 2021 8:31 AM in response to kiahlschrank

I had this same issue on 13 Pro and after 45 min. with Senior Advisor support they told me it would be fixed in next update. He said many are having this issue and all Advisors are forwarding to Apple Engineering.

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Answer 5

cupiii

Level 1

8 points

Oct 9, 2021 5:07 AM in response to Sportzaddikt

I have the same problem. Wife‘s Iphone 12 pro max working fine with ios 15.0.1 and netflix and amazon prime video. My 13 pro max is not working since 15.0.1. Contacted german apple support. Problem could not yet be found in knowledge base. I should reset my iphone and try again after that. I will see next weekend if I have time for this and i will contact apple before ageain if the problem is known then.

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Answer 6

Oct 15, 2021 12:07 PM in response to ajh115

I went ahead and bit the bullet and erased all content and settings. Restored from the ICloud backup and IT WORKS! I thought maybe restoring from the backup I would have the same problem, but no, all streaming apps are working!!!!

[Edited by Moderator]

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Answer 7

AshLop3z

Level 1

8 points

Oct 15, 2021 11:30 PM in response to kiahlschrank

Same issue. I still have my old iPhoneXs and i restore everything I have from the iCloud (backup my iPhone 13 pro) and all streaming app like Netflix, Disney + and amazon prime videos are all working in my iPhone Xs In iOS 15.0.2 but still not working in my iPhone 13 pro, getting the same error code. It's a pain to reset all your settings especially if your using security app, for work. Like rsa token, symantec token and aunthenticator. You have to set it up again with your company administrators 😩. We shouldn’t be having this issue. The reason we upgraded because it should be better than the old iPhone model.

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Answer 8

JVAV777

Level 1

13 points

Oct 4, 2021 1:21 PM in response to kiahlschrank

I am having the same issue on my iPhone 13Pro which is running on iOS 15.0.1.

I have an iPhone 6s which is also running in iOS 15.0.1. Netflix app is working on that but not on my 13Pro.

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Answer 9

JVAV777

Level 1

13 points

Oct 4, 2021 1:51 PM in response to kiahlschrank

Ahh, when you say you "set it up from scratch", can you give me the exact steps you followed because I un-installed and re-installed the Netflix app and still running into the same issue.

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