You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

kiahlschrank Author

Level 1

19 points

Video Streaming not working

Hi,

maybe someone already has a working solution for this issue:

Streaming of DRM protected video via subscription does not work for me on my iPhone 13 Pro and iOS 15.0.1.

Apps affected for me are all of Amazon Prime Video, Disney+ as well as Netflix.

I don‘t have other subscriptions to try more.

But all of the above present the same kind of error to me: Video can not be loaded, try again later.

I can watch video trailers on Netflix though.

What I tried so far:

iPhone 11 and iOS 15.0.1: working fine.

But on my iPhone 13 Pro:

Stream random YouTube Videos: working fine.

Stream any video via Netflix, Prime Video, Disney+: not working.

Re-installing the apps: not helping.

Re-starting the phone: not helping.

Switching from WiFi to Mobile Data: not helping.

Switching the APN from IPv4 to IPv6 and back: not helping.

Contacting Netflix support: not helping.

Downloading Video first, then watch: Not helping.

My guess by now … this is either an issue with iOS or some really strange issue with my carrier (but what would that be, if neither mobile data not WiFi are working?)

Any idea what could be wrong on my end?

iPhone 13 Pro

Posted on Oct 3, 2021 2:42 PM

Top-ranking reply

lreef31

Level 1

8 points

Posted on Nov 2, 2021 2:21 PM

I had the exact same issue and ended up erasing all content on the 13 pro and starting over. I did restore to a back up a just made in iCloud. I am happy to report that I can stream using all my apps now. Last week, I transferred my information from my iPhone X to a 13 pro. I did not choose the manual setup and chose the transfer option. I wish I chose the manual setup because it was easy and it seems the issue with streaming was caused by the transfer somehow.

View in context

Video Streaming not working

Similar questions