LTE/5G very slow afte upgradint to iphone 13 pro max

While the band analysis may be interesting to you, the issue is just a customer experience issue to us. This isn't the 1990's and we're checking which bands work with which carrier and which tower. Apple made the iphone to work with all carriers. We're on Verizon, one of the largest carriers. If they desisgned a phone that doesn't work with Verizon efficiently, that's a failure on their part. We've also contacted our respective carriers and have been told there are no known issues with the towers at this time, so calling them with this band information is basically useless. It's really simple, if Apple is going to sell us a $2k phone, they better make sure it works with Verizon, and in the middle of a well populated areas like LA and Orange County, this isn't like out in the boonies.

Further, we can definately compare a flagship iphone 13 to an iphone 11, with a major carrier, in a major city, not having good service period. If Apple didn't consult, and work with Verizon to optimize for the iphone 13, that's also on them. The simple fact is if it doesn't work, we'll get a different phone. We've reported the problem, we don't need the explanation that isn't going to fix it for us, Apple needs to talk to Verizon if the bands aren't optimized for their phones, customers calling in about X tower possibly not handling bands 11 * 21 isn't going to get them to change it for us. Also 2-4 bands difference out of 24 bands, based on population change, iphone adoption vs other phones, its UNLIKELY that the band efficiency is the issue, and unlikely the issue on every tower in southern california.

We were on ios 15, we'll try 15.1 now and report back.

If Sony made TV's that didn't work with a nationwide "carrier/broadcaster" in major cities, they can assume no one would buy their TV's. Users bought the phone assuming it works on 4G/5G they shouldn't be expected to confirm which Bands, its not on us to troubleshoot the details, just to report it and get a response they'll work on fixing it. I don't know why you don't think Verizon doesn't have an interest in making sure iphones work on their network, they get data packages, watch lines, etc etc, and literally have to work with apple to get these devices synced up with apple's services.

If we switch we wouldn't switch to a lower version iphone...

Thanks for the response. I didn't do a quantized comparison of speed so there is probably room for improvement as you say. But with version 15.0 the internet was unusable at times with pages not loading even though I had 4 bars of signal. Now at least pages load. It would be nice to see a faster phone than my old iphone X given I now have access to 5g signal.

Modem updates are normal for iOS updates, so that’s in no way proof of an issue.

I’m glad the update seems to have improved things for you; I saw none of these issues on AT&T with 15.0, 15.0.1 or 15.1, though my phone connects with my local tower using “5G E” (LTE) far more than 5G in my experience.

same problem.. and please stop with the “check your carrier stuff” 😂. Ive tried 3 carriers in two different countries.. way faster on my old 8 compared to my new 13.

please can apple pay attention as its driving me nuts.. and yes ive reset everything, disabled apps, have no vpn etc etc..

Have done, with both, in UK and Japan.. is it so hard to believe apple or their set up may have an issue mate?

As mentioned in my first post, enough with the “check your carrier”.. its been done 3 times already. Do you work for apple? 😉

15.1 hasn't done much to restore consistency of the signal like the iphone 11. Verizon says they have no issues. It's hard to troubleshoot because sometimes its ok sometimes it isn't. It'll show 5G and not able to browse. Turning off 5G hasn't helped. Happens mostly during the day time when gf is driving around. I haven't noticed any of those issues on my 5G S20FE like she has.

I think apple needs to do something about this since it seems to not be some single occurrence. It’s pretty disappointing spending $1500 on a new phone to have it be a downgrade from old phone. I’m on V15.1 and still having random dropouts with full signal bars.

I’m equally frustrated. Pretty disappointed with apple. My friend on iPhone 13 pro not max doesn’t have this issue. Both on same carrier same phone plan, same location. Might only be affecting max version of phone.

I had an issue as well, so I had an iPhone SE and I’m with AT&T I paid off that phone two months ago and waited a little bit and decided to get the iPhone 13 regular model. When I got it one of the things I noticed was how fast Internet speeds was, and I mean like blazing fast crazy fast so fast I can download apps in seconds what used to take minutes. Anyway there ended up being a problem I noticed where the screen was dim and took it back to AT&T and they replaced it and the one they replaced it with didn’t have the screen issue but does have the Internet speed issue. So like everyone here I’ve tried numerous times to update settings and restart the phone to no avail and I’m honestly considering simply returning the phone and just continually using my iPhone SE

So I’ve upgraded from a base model iPhone 11 to an iPhone 13 Pro Max and was initially excited about my new phone. Not too long after receiving my new phone I started to notice connection issues especially whenever I would FaceTime.

I FaceTime’d with family everyday on my iPhone 11 and have never had any connection issues as that I do now with my 13 Pro Max.

I’ve reset my network settings, restarted my phone, toggled 5G on and off and nothing.

I'm having such a frustrating experience that I’m actually considering going back to my iPhone 11.

Hopefully this issue gets resolved soon.

That's not how the cell phone network works, sorry.

The device has to use the band it is assigned by the cell tower; if phones switched bands at will it would be chaos and congestion management would be impossible.

We literally stopped at the red light had no signal, and toggled it, which means we weren't moving , and it acquired the 5g band, which means it should have auto detected it to begin with over the band that had no signal. Our phones do this automatically, and picks up the better signal. That's how they work. They are on 3g, they see 4g they switch , they see 5g they switch. This went from no connection to 5g UW. I'm next to it with an s20 already on 5g. After the i13 gets on 5guw it's speed test is double mine at 100mbps. That's not a carrier issue. In fact I've already talked to Verizon and they already serviced the local tower and confirmed it's all optimized for the phone. Stop defending trash.

You say everything but what your specific issue is. Clearly “does not work” is not the case for most of us, but what does it mean for you?

Is it speed? That’s an issue for all carriers right now, who wanted the “5G” to light up on your phone before they had the infrastructure in place to support it.

Is it signal level? If so, which carriers did you try? Note that quite often smaller carriers will share signal towers, so for example in the US, Straight Talk and Cricket both use AT&T’s network.