Warranty void because of a Rusty screw

I am the victim for the same issue and I believe myself use it normally and device is still under 1 year warrenty.

Actaully I really hardly to accept the result the repair center told me that the reason is caused by the human error because I am not first time to use the iPhone, I use the same way like I used before in the iPhone 7 Plus and any old version iPhone I ever had.

I really don't know how come I also use the phone in the same way like previous iphones I had but first time encounter the rusty screw issue in iPhone 12 Pro.

And some people also encounter the same issue and post on (Rusting Issue on Iphone 12 pro

https://discussions.apple.com/thread/252969660

My Phone was protected by me carefully even more care than the previous iPhones I had, I am not the first time to use iPhone, but it really surprised to me to get this result on iPhone 12 Pro.

This is the photo was taken by the iPhone Authorized Repair Center, and the look of the phone like the new one, if that's the human error how I can technically just rust one of screw and the other one is normally?

I also encountered an identical issue (Rusted Screw) and it's really surprising to me for the quality of the iPhone 12 Pro, the device is still under the 1-year warranty (bought it around early 2021), this's an experience I never had as I had used many iPhone devices before, I went to the Apple Certified Repair Center and call Apple Support Center (Miss Huang with Service ID: 20000071817565) and got the same feedback about paying the repair fee with $US 650, I also feel very frustrated and why I need to suffer the wrongly accused by the Call Center about I do it by human error.

I’m using a MOUS cover and I don’t have this issue. TBH, I had to look really carefully - I’m not sure I’d even notice ordinarily if one of those screws had rust. Apple has decided that it cannot be a manufacturing defect, rightly or wrongly, but there is nothing any of us can do about it.

Could I know if you are using the iPhone 12 Pro or iPad because I saw the product you choose is iPad?

This is the first ime I experience this issue in Apple product, the screw is just rusty when I am using it in normal way.

There are two screws in the both sides of the charging port, one is normal and the other one is rusty.

Communitymem wrote:

So you think S$800 to replace a rusty screw is acceptable? You think like a machine in my opinion if that’s acceptable

No, a service charge to replace a phone with water damage is Apple’s policy for a phone that can’t be repaired. Screws only get rusty if they get wet for an extended period of time, so your phone was wet for a while. That’s the reason, not the rusty screw. The rusty screw is a symptom of a much more serious problem with the phone.

You can get screws from a 3rd party provider, but your phone still has water damage. I have sympathy for your agony over the fact that you got your phone wet. I’ve damaged lots of products over the years, and, while I was unhappy about my carelessness, I took responsibility for it.

No, it doe NOT have “perfect integrity from water damage”, read what Apple says about it:

iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone SE (2nd generation), iPhone 11 Pro, iPhone 11 Pro Max, iPhone 11, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12, and iPhone 12 mini are splash, water, and dust resistant and were tested under controlled laboratory conditions; iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12, and iPhone 12 mini have a rating of IP68 under IEC standard 60529 (maximum depth of 6 meters up to 30 minutes); iPhone 11 Pro and iPhone 11 Pro Max have a rating of IP68 under IEC standard 60529 (maximum depth of 4 meters up to 30 minutes); iPhone XS, iPhone XS Max, and iPhone 11 have a rating of IP68 under IEC standard 60529 (maximum depth of 2 meters up to 30 minutes); and iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, and iPhone SE (2nd generation) have a rating of IP67 under IEC standard 60529 (maximum depth of 1 meter up to 30 minutes). Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.



You are a victim of your own carelessness. Rust comes from only one source: WATER. Steel does not rust unless it gets wet and stays wet for a long period of time. So your phone got wet and stayed wet. Case closed.

It seems like judge the thing by the result whatever end user carefully to protect this iP68 iphone the Apple commercial highlight.

when the result is rusty screw means human error without any question.

That’s really all our fault because we should not questioning it.

Although it should be not the iPhone I used to know about the people (I was part of them) have the Royalty to their quality, but we may need to start transit the Royalty to their business model for success on the sale volume.

Excellent !

Take the picture for the rusty screw below.

And I saw another post with the same issue --> Rusting Issue on Iphone 12 Pro (From <https://discussions.apple.com/thread/252969660>)