Warranty void because of a Rusty screw

I have been a fan of apple and recently, I experience the worst that can happen to a user trying to seek help from Apple support.

I got my iPhone 12 Pro last December and recently bought a 13 Pro and decided to pass that 11Pro to someone. It’s working perfectly except that 1 screw was Rusty and it’s still under warranty. So, I decided to seek help from Apple, just change my screw and I do it want it repair!

to my shock, all I greeted was so many reject and with such a high respected company, they will not want to help me replace a screw. I was asked to pay $800 to replace my phone and after I repeatedly tell them I do not want to change phone, just change 1 screw!!!!

I suspect because I’m using MOUS cover which I paid highly as well to protect everywhere, who know that the screw gets Rusty?

do we as user need to cover the phone till nothing unforeseen using it can happen ? This is way out of acceptable level.

I ask them to reply me E-mail so I can claim my case and again they just cut off my case immediately.

I share this so someone can advise me so that they are at least learn how to really help a user in unforeseen cases

Posted on Oct 5, 2021 11:26 PM

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19 replies

Communitymem Author

Level 1

9 points

Oct 6, 2021 12:51 AM in response to SravanKrA

It on both sides of the charging port.

JoeyLin

Level 1

17 points

Nov 3, 2021 7:21 AM in response to Communitymem

Take the picture for the rusty screw below.

And I saw another post with the same issue --> Rusting Issue on Iphone 12 Pro (From <https://discussions.apple.com/thread/252969660>)

Communitymem Author

Level 1

9 points

Nov 3, 2021 5:16 PM in response to Johnathan Burger

So you think S$800 to replace a rusty screw is acceptable? You think like a machine in my opinion if that’s acceptable

Communitymem Author

Level 1

9 points

Nov 3, 2021 5:58 PM in response to Lawrence Finch

Like I said, all I wanted was to change a screw and you are replying exactly like Apple refusing to look at consumer point of view asking to change a screw even if I agree to void the warranty. You are dragging other concern etc in just like apple.

warranty expire anyway soon !

you did not get my point, why with such a big company, all I ask is to change a screw and you reply S$800 is the only way?

did you even understand consumer agony?

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Warranty void because of a Rusty screw