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User profile for user: OUANM
OUANM Author
User level: Level 1
5 points

Apple tv+ subscription access on web browser on PC

I shared my Apple tv sub with friend and is confirmed in my family group however when she attempts to access Apple tv via web browser on a PC with her Apple ID it states she can start a free trial?

What step are we missing to allow her to access tv sub as I paid for the year subscription?

Thanks- I do not need the article on "All the ways to watch Apple Tv and more" as that does not state anything about a shared account, only starting a free trial.

Posted on Oct 6, 2021 7:33 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,675 points

Posted on Oct 11, 2021 6:15 PM

Can she borrow an Apple device/computer and sign in there to see if she can access the subscription successfully?


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide   -


Apple Support schedule phone call     -


Billings and Subscriptions   -


If necessary, try Twitter


https://twitter.com/AppleSupport.   - 

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,675 points

Oct 11, 2021 6:15 PM in response to OUANM

Can she borrow an Apple device/computer and sign in there to see if she can access the subscription successfully?


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide   -


Apple Support schedule phone call     -


Billings and Subscriptions   -


If necessary, try Twitter


https://twitter.com/AppleSupport.   - 

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Apple tv+ subscription access on web browser on PC

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