mctechsoluciones wrote:
Hello, I have a problem with my MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) i5 2.3Ghz, 16GB RAM, 512GB SSD. OSX version 11.6 (20G165), Darwin 20.6.0.
The problem is the FaceTime camera, when wanting to use this integrated device, the equipment freezes completely and then the screen goes black and turns off, after this the apple starts again and restarts repeatedly, like 15 min 20 min. When it manages to turn on again to place the username and password, I can use it again, I can stress, edit videos, perform heavy tasks and the equipment works normally, if I decide to use the facetime camera, the macbook will freeze again. I also have to add that it always drops a Kernel Panic
<Panic Error.log>
Old issue, new issue, what changed...?
If your built-in camera isn't working on your Mac - Apple Support
MCA = machine check architecture are hardware or very low-level software or firmware.
To trouble shoot further you can:
—Try a SafeBoot https://support.apple.com/en-us/HT201262
Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.
Login and test. Reboot as normal and test. Caches get rebuilt automatically.
In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
—Test issue in another user (or guest user) account https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac
This will tell you if it a universal issue or isolated to your user/admin account.
Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus
If no insight or resolve—
you can get a good look at your System config. and reveal conflicts or issues, you can download/run this trusted utility https://etrecheck.com
If you need help interpreting the report you can post it here in its entirety in the "Additional Text" box in the editing toolbar below, in your reply.
or Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
