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iPhone 13 Pro Max defect

Hello,


I just received my iPhone 13 Pro Max today and it’s seems like there is a gap between the glass screen and the metal body and I can see a bit of the silver internal components. Has this happened to anyone else? Should I return? I am worried about any or moisture or dust getting in there.

Posted on Oct 9, 2021 12:36 PM

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Posted on Oct 9, 2021 12:57 PM

Sort of a “buzz kill” after unwrapping your “top-of-the-line” iPhone. 😕


Don’t overlook that you’re also within Apple’s very generous 14-day return window.


Doubtful that you’ll need to “play that card” …


… but you should know that you’re “holding it in your hand.”


You should completely “wipe” the phone and remove it from your AppleID before returning it to Apple.


See details at:

https://support.apple.com/en-us/HT201351

4 replies
Question marked as Best reply

Oct 9, 2021 12:57 PM in response to SethVR

Sort of a “buzz kill” after unwrapping your “top-of-the-line” iPhone. 😕


Don’t overlook that you’re also within Apple’s very generous 14-day return window.


Doubtful that you’ll need to “play that card” …


… but you should know that you’re “holding it in your hand.”


You should completely “wipe” the phone and remove it from your AppleID before returning it to Apple.


See details at:

https://support.apple.com/en-us/HT201351

iPhone 13 Pro Max defect

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