Hello,
I just received my iPhone 13 Pro Max today and it’s seems like there is a gap between the glass screen and the metal body and I can see a bit of the silver internal components. Has this happened to anyone else? Should I return? I am worried about any or moisture or dust getting in there.
Hello ~ You should take that in along with your proof of purchase to the Apple store…that indeed is a problem and will only cause you issues if you let that go unattended.
Genius Bar Reservation and Apple Support Options
Returns & Refunds - Shopping Help - Apple
~Katana~San~
Hello ~ You should take that in along with your proof of purchase to the Apple store…that indeed is a problem and will only cause you issues if you let that go unattended.
Genius Bar Reservation and Apple Support Options
Returns & Refunds - Shopping Help - Apple
~Katana~San~
Sort of a “buzz kill” after unwrapping your “top-of-the-line” iPhone. 😕
Don’t overlook that you’re also within Apple’s very generous 14-day return window.
Doubtful that you’ll need to “play that card” …
… but you should know that you’re “holding it in your hand.”
You should completely “wipe” the phone and remove it from your AppleID before returning it to Apple.
See details at:
Thank you so much for the fast reply! I will do that.
Hello You are welcome.
~Katana-San~
iPhone 13 Pro Max defect
