You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

.I no longer have access to any of the computers authorized to plat music.therefore I cannot de authorize any of them as the new Mac I have now isn't authorized . please advise how I can fix this issue

I have no access (destroyed) to the 5 authorized computers on my iTunes account. how can I remove them? The Mac I am using now does not have authorization so it cannot be used to authorize or de authorize. please advise how to fix this.

MacBook Air 13″, macOS 11.4

Posted on Oct 10, 2021 11:40 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 10, 2021 12:37 PM

My Mac doesn’t have that because it is new so the “de authorize all” section doesn’t exist. I cannot ad it to the authorized list either as I’m at 5 already not counting the new computer I am currently using . I have no access to any of the 5 as they are all non existent. Please advise:)

4 replies
Question marked as Top-ranking reply

Oct 10, 2021 12:37 PM in response to FoxFifth

My Mac doesn’t have that because it is new so the “de authorize all” section doesn’t exist. I cannot ad it to the authorized list either as I’m at 5 already not counting the new computer I am currently using . I have no access to any of the 5 as they are all non existent. Please advise:)

Oct 10, 2021 11:44 AM in response to ranger125

See the "Deauthorize All" button in the second screenshot below in these instructions from Authorize or deauthorize your computer for iTunes Store purchases - Apple Support


See your authorized computers

To automatically sign in to your Account Information page from your computer, click here. Or follow these steps:

  1. On a Mac, open the Music app, Apple TV app, or Apple Books app. On a PC, open iTunes for Windows.
  2. Sign in with your Apple ID.
  3. In the menu bar on your Mac or PC, choose Account > View My Account.
  4. Sign in with your Apple ID.
  5. On the Account Information page, scroll to the Apple ID Summary section. You'll see the number of computers that you've authorized with your Apple ID. You can’t see the names of those computers. If you haven't authorized 2 or more computers, you won't see this section.

If the number of authorized computers listed is more than what you expect, you might not have deauthorized the computers that you no longer use, gave away, or sold. You need to deauthorize all of your computers and then authorize each one that you still use.

Oct 10, 2021 1:00 PM in response to ranger125

How new your Mac is doesn't affect that. The only reason that I know of for the Deauthorize All button not displaying as described in my original post is the following from those instructions:

If you haven't authorized 2 or more computers, you won't see this section.


If you are using the Music app on your new Mac and following the instructions below exactly and if "Computer Authorizations" in the screenshot below shows more than 1 authorized computer and there is no Deauthorize All button to the right of that, contact Apple Support to see if they can help. There is a Get Support link at the top right of this page.


To automatically sign in to your Account Information page from your computer, click here. Or follow these steps:

  1. On a Mac, open the Music app, Apple TV app, or Apple Books app. On a PC, open iTunes for Windows.
  2. Sign in with your Apple ID.
  3. In the menu bar on your Mac or PC, choose Account > View My Account.
  4. Sign in with your Apple ID.
  5. On the Account Information page, scroll to the Apple ID Summary section. You'll see the number of computers that you've authorized with your Apple ID. You can’t see the names of those computers. If you haven't authorized 2 or more computers, you won't see this section.



.I no longer have access to any of the computers authorized to plat music.therefore I cannot de authorize any of them as the new Mac I have now isn't authorized . please advise how I can fix this issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.