My wife has a iPhone 8 Plus and it just started not accepting/downloading photos in the HEIC format. This was happening with SW versions 14.8 and 15.0.2.
Any idea how to correct this situation?
iPhone 8 Plus, iOS 15
Hey there vrsmith,
Thanks for reaching out to Apple Support Communities. Can you she still take photos in the HEIF and HEVC format? Make sure High Efficiency is selected in Settings > Camera > Formats and see if that works.
You may also want to check the storage on her device in Settings > General > iPhone Storage to make sure she has plenty of space on her device to accept the photos.
Also, restart her iPhone and see if that helps:
Take care.
Hey there vrsmith,
Thanks for reaching out to Apple Support Communities. Can you she still take photos in the HEIF and HEVC format? Make sure High Efficiency is selected in Settings > Camera > Formats and see if that works.
You may also want to check the storage on her device in Settings > General > iPhone Storage to make sure she has plenty of space on her device to accept the photos.
Also, restart her iPhone and see if that helps:
Take care.
Hey vrsmith,
To verify, where is the other image originating from? Another iOS or iPadOS device? What happens if you try to AirDrop the image or email it? This link guides you on how to use AirDrop: How to use AirDrop on your iPhone, iPad, or iPod touch
Also, can she share a photo over Messages without any issue? Test this out if possible as it could isolate the issue.
Regards.
Thank you for your suggested solution. I checked the iPhone 8 Plus involved and the camera settings were already on HEIC setting. So still looking for a reason why HEIC photos will not download in Messages app.
Thanks again for your effort.
V
PS still not SOLVED
Hi,
The photo in question was from our daughters IPhone and was sent to my wife's iPhone and my iPhone via messages app. I just sent the received photo from my IPhone to my wife's IPhone via messages app and it was received and downloaded with no issues. I guess the photo file sent to us by our daughter must have been somehow corrupted in going to my wife's phone.
Again, thank you for the assistance.
V
This issue was not solved, I tried to remove/change the "solved" option and it posted the matter as solved
HEIC photos won't download in Messages App
