HEIC photos won't download in Messages App

My wife has a iPhone 8 Plus and it just started not accepting/downloading photos in the HEIC format. This was happening with SW versions 14.8 and 15.0.2.

Any idea how to correct this situation?

iPhone 8 Plus, iOS 15

Posted on Oct 11, 2021 12:16 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 12, 2021 11:34 AM

Hey there vrsmith,


Thanks for reaching out to Apple Support Communities. Can you she still take photos in the HEIF and HEVC format? Make sure High Efficiency is selected in Settings > Camera > Formats and see if that works.


You may also want to check the storage on her device in Settings > General > iPhone Storage to make sure she has plenty of space on her device to accept the photos. 


Also, restart her iPhone and see if that helps:


Restart your iPhone


Take care.

5 replies
Question marked as Top-ranking reply

Oct 12, 2021 11:34 AM in response to vrsmith

Hey there vrsmith,


Thanks for reaching out to Apple Support Communities. Can you she still take photos in the HEIF and HEVC format? Make sure High Efficiency is selected in Settings > Camera > Formats and see if that works.


You may also want to check the storage on her device in Settings > General > iPhone Storage to make sure she has plenty of space on her device to accept the photos. 


Also, restart her iPhone and see if that helps:


Restart your iPhone


Take care.

Oct 13, 2021 7:06 AM in response to vrsmith

Hey vrsmith,


To verify, where is the other image originating from? Another iOS or iPadOS device? What happens if you try to AirDrop the image or email it? This link guides you on how to use AirDrop: How to use AirDrop on your iPhone, iPad, or iPod touch


Also, can she share a photo over Messages without any issue? Test this out if possible as it could isolate the issue. 


Regards.

Oct 13, 2021 11:53 AM in response to barberlives123

Hi,

The photo in question was from our daughters IPhone and was sent to my wife's iPhone and my iPhone via messages app. I just sent the received photo from my IPhone to my wife's IPhone via messages app and it was received and downloaded with no issues. I guess the photo file sent to us by our daughter must have been somehow corrupted in going to my wife's phone.

Again, thank you for the assistance.

V

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

HEIC photos won't download in Messages App

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.