Can’t add tickets to apple wallet

OMG so frustrating. Same issue. Clicking on the "add to wallet" button with Firefox did nothing. (Actually, a little loading bar zipped across the top --- so it looked like Firefox did it's bit, but then nothing showed up in Apple Wallet). Opened up the same page (ticketmaster) in Safari and it worked just like it was supposed to.

Issues with Wallet/If you have trouble adding a card to wallet

1. Start by going to settings>general>reset>and reset all settings.
2. Turn off your device and turn it back on.
3. Force reboot your device (Force reboot device - Apple Support)
4. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
5. Make sure you are using the latest iOS/macOS update.
6. Make sure that your date and time is correct under Settings > General > Date & Time.
7. Make sure that you are connected to a known-good network and are not connected to a VPN.
8. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.
9. Make sure that your zip code is accurate under Settings > [your name] > Payment & Shipping.
10. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
11. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
12. A passcode is required to use the Wallet app. 
13. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
14. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
15. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
16. Apple Pay support can be reached here - Apple Pay Customers

• If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.
• Add and manage passes in Wallet on iPhone - Apple Support, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
• If you get an error that you already have the maximum amount of cards in wallet with less than 12 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
• If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
• If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
• How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
• Manage the cards that you use with Apple Pay - Apple Support
• Add an e-Money card in Apple Wallet to use with Apple Pay - Apple Support
• Set up a Suica or PASMO card in Apple Pay - Apple Support
• Add a Disney MagicMobile Pass to Apple Wallet on your iPhone - Apple Support
• Add a hotel room key to Apple Wallet on your iPhone
• Unlock your home, car, and hotel room with keys in Wallet on iPhone - Apple Support

Anabeag wrote:

I don’t need instructions on how to do it.

It’s extremely likely you do need some of the instructions contained in that article.

Likely your answer is contained in the section starting with:

”If you don't see an option to add your boarding pass, ticket, or other pass to the Wallet app” …

Has this issue been researched? I have same problem: link to add tickets to wallet appears in browser but once clicked, the tickets do not appear in wallet. It worked back in August, but now for two separate hockey games from different web sites, the wallet app not working.

so... what's the deal?? I have the same problem - the "Add to Apple Wallet" button is there - you click on it - nothing! Logged out, logged back in, WiFi is on, your instructions tell you HOW to do it... it doesn't work... what are our options? ?

Read and follow the article linked above.

This is what happens when I push the add to apple wallet. When is apple fixing

best option is there. It’s just not working. It’s not the merchant. I’ve tried 2 different tix to two different events from two different merchants. It’s not working. Neither are the boarding passes. I have not a problem before with a boarding pass. So again the answer is not there. It would be great to get an actual reply with help rather than a reply that’s not helping. So please refrain from replying back if you cannot offer help.

Thanks.

As other people mentioned.. open in safari. I was trying to dl my ticket sent via email and it opened it in the email, not safari browser. (Thought it was safari?) after opening it on the actual safari app I was able to add my boarding pass onto my Apple wallet.

I was getting redirected to the apple health site in safari when trying to add a California COVID vaccination.

Long pressing the button to get the context menu got an option to open the link in Health, which then worked. Otherwise it’d just go to the apple health landing page.

I’ve added a concert ticket from the ticket master app onto my wallet but when I try to trigger it on my lockscreen (iPhone XR so by double clicking the off button) nothing happens? When I open the wallet app it says it’s added but I cant seem to trigger it onto the lockscreen.

kandice245 wrote:

when I try to trigger it on my lockscreen (iPhone XR so by double clicking the off button) nothing happens?

Check Settings > Face ID & Passcode > [Allow Access When Locked] Wallet

Check the hidden "expired" passes. I added a ticket to my wallet and it wasn't showing up. The ticket was for a festival March 1-3. I purchased a day pass for March 3rd on March 2nd. Since the event had a start date of the 1st, Apple automatically sent it to the hidden "expired" passes folder.

It doesn't work on my iPhone 13 either when boarding pass link from AA from my email and click on the Add to Apple Wallet button. I work around it by copying the link to Google Chrome and I can add my boarding pass to Apple Wallet.