Can’t add tickets to apple wallet

As other people mentioned.. open in safari. I was trying to dl my ticket sent via email and it opened it in the email, not safari browser. (Thought it was safari?) after opening it on the actual safari app I was able to add my boarding pass onto my Apple wallet.

I had the same issue but I think have worked it out. Clicked on ticket link - the screen that opens is actually still within your email app and Add to Apple Wallet is there but dead. Go to Open In Browser and wallet works again.

Button is visible in Firefox and does an action but won't actually add to Wallet. After loading URL in Safari, loaded into Wallet on the first click. Apple should enable any browser to add something to Wallet.

Okay, I just did this: you need to copy the ticketmaster or whatever website where your tickets are housed. Then MANUALLY paste them to the Safari app. It FINALLY worked. It could be that you automatically have Google as your default browser. That's what I have. So you have to manually take the website to Safari and paste it to THAT browser. Sign in to wherever you are getting your tix, then the tickets AND the link to Wallet will show, AND IT WORKS!!!! HOORAY! I hope that helps! This is a litlle more detailed than other answers; as you can see, I am "TechnoOld", so if it works for ME.... :D

I was having trouble adding boarding passes to my Apple Wallet from the southwest app on my phone. When I tapped the Add to wallet button on the boarding pass in Southwest add I got an error message: add to Wallet failed.

I found the solution - when I disconnected in my VPN add (NordVPN) and retried the save to wallet succeeded. This is one of the items in a previous post’s things to try.

I hope that helps!

Thank you @Lessiereplies!

USE SAFARI and it will work.

Spent a ton of time on this and in the end if you login or whatever using Safari the button finally works. The frustration comes from there being no feedback or no notice you need to use a specific browser.

Secondly, there really should be an easier way to add passes. Like, click the plus inside Apple Wallet and scan a QR code?

Ugg! After hours of frustration, I finally figured out that to download your tickets into Apple wallet you must do it through Safari NOT Google. So simple after that!

OMG so frustrating. Same issue. Clicking on the "add to wallet" button with Firefox did nothing. (Actually, a little loading bar zipped across the top --- so it looked like Firefox did it's bit, but then nothing showed up in Apple Wallet). Opened up the same page (ticketmaster) in Safari and it worked just like it was supposed to.

Issues with Wallet/If you have trouble adding a card to wallet

1. Start by going to settings>general>reset>and reset all settings.
2. Turn off your device and turn it back on.
3. Force reboot your device (Force reboot device - Apple Support)
4. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
5. Make sure you are using the latest iOS/macOS update.
6. Make sure that your date and time is correct under Settings > General > Date & Time.
7. Make sure that you are connected to a known-good network and are not connected to a VPN.
8. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.
9. Make sure that your zip code is accurate under Settings > [your name] > Payment & Shipping.
10. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
11. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
12. A passcode is required to use the Wallet app. 
13. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
14. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
15. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
16. Apple Pay support can be reached here - Apple Pay Customers

• If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.
• Add and manage passes in Wallet on iPhone - Apple Support, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
• If you get an error that you already have the maximum amount of cards in wallet with less than 12 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
• If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
• If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
• How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
• Manage the cards that you use with Apple Pay - Apple Support
• Add an e-Money card in Apple Wallet to use with Apple Pay - Apple Support
• Set up a Suica or PASMO card in Apple Pay - Apple Support
• Add a Disney MagicMobile Pass to Apple Wallet on your iPhone - Apple Support
• Add a hotel room key to Apple Wallet on your iPhone
• Unlock your home, car, and hotel room with keys in Wallet on iPhone - Apple Support

Check the hidden "expired" passes. I added a ticket to my wallet and it wasn't showing up. The ticket was for a festival March 1-3. I purchased a day pass for March 3rd on March 2nd. Since the event had a start date of the 1st, Apple automatically sent it to the hidden "expired" passes folder.

I received an email that said my final 4 tix were in my Ticketmaster acct. they weren’t. The link they provided didn’t work on safari - but it did in Firefox. The tix wouldn’t add to my wallet HoWEVER I copied the url from the Firefox page where I could see the tix to Safari - it opened! And I saved the tix to my wallet.

I found your question when I had this same problem so wanted to respond with how I fixed it. I was able to add my tickets as long as I was in Safari. My problem was that I was accessing the tickets from browsers other than Safari. If you haven't found a fix yet, I hope this helps.

Yes, after trying Chrome (default browser), Firefox, and lastly, Safari on my iphone - my tickets were only able to be saved to Apple Wallet by using Safari. Apple is truly heinous and the opposite of "inclusive."

I earned a gift card in an app. The app displayed the “Add to Apple Wallet” button, pressing on which did nothing. After reading replies here about opening it in Safari (which I could not because this was not a web page), I did a long-press on the button. That displayed a link. I copied that link and opened it in Safari and it worked.

Might have to do it through Safari instead of apps. Worked for me adding Knicks tickets purchased through Stubhub/Ticketmaster. Also make sure IOS is updated.