I have a MacBook Air 2020. Netflix and Prime Video have stopped working on my laptop. I have audio but no vision, just a black screen. Would anyone have a solution?
Thank you
MacBook Air 13″, macOS 11.6
The error rectified itself when I logged out of Safe Mode and back in again as normal.
Netflix is now working.
Thanks
I have Mac OS version 11.6
In Safe Mode I can't get access to Netflix.
Error message as follows
Netflix system requirements for HTML5 Player and Silverlight
You can use the Netflix HTML5 player or the Silverlight plug-in to watch Netflix TV shows and movies on:
Thanks
Hey, dedancer.
We're happy to hear that Safe Mode helped with whatever was causing the issue to occur.
Cheers!
Hello, dedancer.
Thanks for posting in Apple Support Communities. We understand that you are unable to see videos on Netflix and Prime Video when playing them in Safari.
Which version of macOS is currently installed on your MacBook Air? To check, go to > About This Mac. We ask to help us determine if Safari is up to date.
We'd also like to have you test for the issue while your Mac is booted in Safe Mode: How to use safe mode on your Mac - Apple Support
If video plays properly in Safe Mode, restart your Mac and test.
Let us know! Take care.
Blank black screen for Netflix on Safari
