I upgraded my HomePod to iOS 15 and since then have had an issue with it making a loud popping noise (loud enough to wake my dog) and then disconnect from my iPad. I am using AirPlay and connect to both HomePod and HomePod mini. All devices are running current iOS 15 versions. There is no issue with the mini. I am able to reconnect the HomePod after about 3 minutes.
Anyone else having this issue.
HomePod, 15
I have the exact same issue and hopefully the info below will help for clarification of a potential hardware issue your HomePod.
With the popping sound and then the HomePod disconnecting and resetting itself after 2-3 minutes it is best to check on the iPhone, the HomePod been set up with, for a possible hardware issue.
Using your iPhone you can do this by:
1.Going into the Home App, selecting the HomePod that makes the popping sound by pressing your finger onto its icon and it will open the settings for this HomePod.
2.Scroll to the bottom and on the right there will be a grey cog icon (the HomePod's settings) and tap on this.
3.Another menu will pop up with all the various settings for the HomePod but you need to scroll down to Analytics and Improvements and tap on this menu.
4.There will be another menu that reads Analytics Data and you need to tap on this. This menu will then show lines of text of what the HomePod does when running in the background. You need to look at a line that starts panic-full (you should see the date(s) of when the popping occurs and there will be a time recorded which will match up to when the popping sound and disconnect happens.
My HomePod has just done 2 separate popping noises and then reconnected to my iPhone. In my Analytics Data is shows the following:
panic-full-2021-11-18-121115
panic-full-2021-11-18-121434
Those figures that read 121115 or 121434 means time recorded of 12:11pm (and 15 seconds) or 12:14pm (and 34 seconds) which is approximately 3 minutes between each popping noise, disconnect and then reconnection.
No amount of resetting/unpairing with the HomeApp will change this. Sadly, it is a hardware issue and the only way forward is to replace the HomePod if it's still in warranty/covered under consumer law that applies to the country it's been bought from or pay for an out of warranty replacement as long as the HomePod is in stock. If it doubt always seek advice at an Apple Store or call/chat with Apple Support. They are there to help...
Advisor (not senior) said;
I would not be concerned about a hardware issue occurring from further use
I really can't offer any more information about the issue other than that it's under investigation and that Apple takes things like this very seriously
Sorry guys, all I could get at this moment
Ok can I ask you a question.
Are you an apple employee ? Because You are in almost all threads that I end up in giving not advice at all just referring to apples lacklustre specification.
Don't get me wrong they make great hardware but their "Geniuses" are most of the time wrong and so are you.
This not an attack I just wonder why answer if you do not know the correct one ?
Ps there are obviously very smart geniuses but they know shockingly little about the inner workings of the machines ...
I think jdo is a community moderator not an apple employee. I used to be on the bar. It’s a tough gig. Remember there are three levels of Genius Bar techs. Specialist, expert, genius. So geniuses are typically in the lab working on Macs, etc. specialists and experts would be on the bar.
Apple adheres to a strict set of metrics. Get em out quickly. 😂
I notice sometimes when I play Dolby Atmos music from Apple Music it is more likely to stop playing after a while (using AirPlay over my iPhone) and then I can’t control it anymore and my phone still shows it as playing although I can’t hear anything (volume is set correctly). Eventually through multiple disconnecting and reconnecting it works again. Don’t know if it’s related to the popping problem. Happens so randomly to me it’s hard to figure out a connection between events.
I haven’t had any issues with atmos or lossless yet - most of the time if they crash and reset it’s when they’re idle
On another note, when I mentioned about the volume in control centre and home app as showing on max on one pair which weren’t on tv default - yesterday I played something expecting it to play v loud and guess what - it played at a previous volume which was much lower and then corrected itself in c centre and h app
Well I use;
Spotify
Apple Music
SoundCloud
Amazon Prime
Netflix
TVPlayer
YouTube
BBC iPlayer
ITV Hub
All 4
My 5
To me, doesn’t make any difference - same issue on any app, and on any sound quality setting (most of the time that I’ve noticed)
I just thought now - could this possibly be related to something with our Wi-Fi routers … ? Wi-Fi 6, IPv6, band steering, mesh networking etc. i’ve noticed a lot more temperamental audio drops within stereo pairs or around the house in different rooms…
I am using eero pros with those settings turned on.
One of the front pair popped and crashed again last night whilst playing on all four (two pairs in one room) using Apple Music lossless 24 bit / 96 kHz - the pair again not linked to Apple TV default output - this last happened 18/12/21
I feel your pain. I canceled Apple Music because there is no reason to pay for a service that won't work with the vendors product. I believe that this issue is deeper than just the HomePod. Since upgrading my iPhone 12 Pro to 15.2, I have had to do a hard reset a couple of times because the wireless charging stopped connecting. I thought it was my Qi charger, but after a hard reset, it started working again.
Apps stopped syncing with my MacBook and my Apple Watch. I have to say that iOS 15 is possibly the buggiest release that Apple has thrust upon us.
Might be time to reevaluate my go to vendor.
This might be interesting if you haven’t seen it yet, or lost all hope yet…
Noticed a different log appended shortly after the pop (requested or auto retrieved by Apple perhaps)
Seems to me they are looking into this as they said they would, hopefully very seriously and with urgency
Note the date / time of panic log and the other (new) log
Maybe they’re taking massive samples now
What do you guys reckon - have you seen these before?
I don’t think I have and I’ve been almost studying them for nearly 2 months
siri here in germany had more issues then the english version at them moment, there was a bigger calendar bug and weird timer issues as well.
i read in some german tech news that apple fixed this, it was a few days ago and after the update 15.2, i though how is this possible? but maybe apple can provide patches without and bigger update
the „ota_patch.txt“ is possible a fix for these problems.
It's kind of funny, in my case it is also the left Homepod from a stereo pair. No Apple TV in my case. I must admit that once the right one also popped, but oly once in stereo pair since last October.
I don't want to be too pessimistic, but how can you confirm that RC fixes the issue?
Sometimes it takes a few days for the popping to reappear and we might have different root causes for this effect.
Don't get me wrong, I want this annoying topic to go away but I just want to manage expectations
No more „panic ful“-logs neither loud pops and restarts. BUT I still notice those more silent pops or noises (don‘t know how to describe). They always appear 3-5 minutes after playing something. So the HomePod is quiet, after I stopped the music, movie or whatever and then this noise appears, just for one sec.
I think it first appeared after the OS 15.0 update.
Anyone else having those noises?
Hey André
It’ll typically start with a string called “panic log” at the start of the string
I don’t have it to hand at the mo to show you specifically, sorry, but I will try and sort something out soon - I swear I put some screen shots in this thread somewhere…
homepod makes loud pop and disconnects from AirPlay after upgrading to iOS 15
