I have the new iMac with the M1 chip. My Cannon printer/scanner is connected and the printer works but the scanner does not. My dashboard uses "image capture" but when trying to use it I am told to update the app by calling the developer. Is there another way?
You can clearly see that they are Applications under the Kind category.
The .app extension will only show if you have selected to show extensions in Finder> Preferences> Advanced.
Before you started using your scanner with the new iMac did you download the latest drivers and software
or your printer/ scanner. As you can see from your screenshot the dates for the CanonIJScanner.apps are
2015 and 2019, which predate macOS Big Sur.
What exact model of printer/ scanner is your Canon.
Go to an official Canon support website, input the exact model of your printer/ scanner, that should
open up the support page for your model.
For example,
https://www.canon.co.uk/support/consumer_products/product_ranges/printers/pixma/
Make sure the operating selector is set for macOS 11. Big Sur.
You should then see the appropriate drivers and software.
Download and install them.
Restart the mac and try again.
OR, Reset The Printing System,
Reset the Mac printing system to solve a problem - Apple Support
After having removed the printer from the list and re-added it go to the
Default Printer and select your Canon, this should force the mac to contact
Canon and download the necessary drivers for your model and macOS version.
Restart your mac.
Now follow the instructions I gave you earlier.
You can clearly see that they are Applications under the Kind category.
The .app extension will only show if you have selected to show extensions in Finder> Preferences> Advanced.
Before you started using your scanner with the new iMac did you download the latest drivers and software
or your printer/ scanner. As you can see from your screenshot the dates for the CanonIJScanner.apps are
2015 and 2019, which predate macOS Big Sur.
What exact model of printer/ scanner is your Canon.
Go to an official Canon support website, input the exact model of your printer/ scanner, that should
open up the support page for your model.
For example,
https://www.canon.co.uk/support/consumer_products/product_ranges/printers/pixma/
Make sure the operating selector is set for macOS 11. Big Sur.
You should then see the appropriate drivers and software.
Download and install them.
Restart the mac and try again.
OR, Reset The Printing System,
Reset the Mac printing system to solve a problem - Apple Support
After having removed the printer from the list and re-added it go to the
Default Printer and select your Canon, this should force the mac to contact
Canon and download the necessary drivers for your model and macOS version.
Restart your mac.
Now follow the instructions I gave you earlier.
Yes it is entirely likely those drivers will work, will do no harm giving it a shot.
Did you try the /Library/Image Capture/Devices procedure I mentioned before.
Click on this link for your Canon printer,
Make sure the operating system selector is set to macOS Big Sur.
You will see there is a ICA driver for the scanner, then click on Software and Firmware.
Download those that are relevant to you and then install them.
Restart your mac and see if it will now function.
Ok, I have a Canon TS6420 printer/scanner, which I purchased late this summer of 2021. Electronic devices are hard to come by due to pandemic (meaning sold out or older ones available).
I set up my Canon wireless. I can print to my heart's content, even front and back. I try to scan; I keep getting error of device connection. In troubleshooting, I heeded the advice to update my software. My software is up to date on my Mac. I even contacted Apple support, which was no help. I was given link to trouble shoot (I did not have to add my printer/scanner device, because it already was.) Then, the support told me restart both my printer/scanner AND my Mac, which essentially closed my chat. The support team member knew that and told me to contact again with my case ID if I still had issue. I do not think this person understood that I have been doing that multiple times during these last few weeks, power off and power on.
SO what really worked for me was...I went into Walmart and bought a printer cable. From there, I had zero issue of opening scanner and scanning 10 pages right off the bat. The "air" or wireless sense of Canon and Mac was the issue. I previously had an HP and scanning was borderline frustrating. I just wish APPLE would just make their own printer to communicate back and forth, instead of going through companies like HP and Canon. We have wireless keyboard, mouse and air pods...Apple just needs to make a printer/scanner that goes straight through to the Mac.
Then Eau Rouge's suggestion is the most likely to fix your problem: /Library/Image Capture/Devices
Thank you, I will give it a go and let you know how it worked out.
You are a miracle worker, thank you for hanging in there for me. I downloaded the ICA driver and my scanner now works.
Cheers,
Peter
Image Capture does see my device, a Canon printer but the message I get is, "You do not have permission to open the application, Canon IJScanner 161. Contact your computer or network administrator for assistance." The message does not, as I mentioned in my original question, ask me to update the app.
I have no third party antivirus or maintenance apps. I was wondering if it has something to do with the M1 chip not supporting the scanner although I have no problem printing. I also believe I am the network administrator so wondering if I can do the 'fix' myself?
Go to your you User/Home/Library/Printers folder and see if you have any Canon apps there. If there are Control (right) - click on it and select Open from the contextual menu.
Next, do the same with the Macintosh HD/Library/Printers/Canon folder. You may have to do a search in the Canon folder for any file that ends in ".app". If you find any do the Control - click or right click on the app and select Open from the contextual menu. Click Open in the next window also for each app.
Click once on the Desktop.
click Go in the menubar select Go To Folder.
Enter this text,
/Library/Image Capture/Devices
press Go.
A new Finder window will open with Devices highlighted open that folder,
Control-click on CanonIJScanner.app
and select Open.
Does your scanner now work?
After pressing 'Go' a new directory of folders opens up. I have to go to the printer folder, open it, go to the Canon folder, open it and go to the IJScanner folder and open it. I get 3 more folders, Frameworks, Plugins and Resources. Nowhere have I seen CanonIJScanner.app.
After following your instructions, I come up with duplicate applications for the scanner. Neither has .app after it. One shows a file size of 1.1 MB and the other 536KB. I right click to "open" and they both seem to respond. However, if I then try to open Image Capture I get the message "application cannot be opened" I have tried on both devices.
Resetting the Printing System did not work. I went into the link you gave me for drivers and firmware. My printer is a TS5020. It is not listed in the list of canon printers but the TS5040 and TS5050 are listed. Would the drivers for these printers work on the TS5020?
I have been struggling with the same issue on my new M1 MacMini and my Cannon MG6620 printer/scanner. The approach this person posted at the Canon user community https://community.usa.canon.com/t5/Printer-Multifunction-Support/PIXMA-MG6620-and-Big-Sur-11-2-2-unable-to-find-scan-function/td-p/338224. For my configuration it worked perfectly - FINALLY!
Does Image Capture see your device? Also, do you have any Canon software installed?
printer scanners
