I have the new iMac with the M1 chip. My Cannon printer/scanner is connected and the printer works but the scanner does not. My dashboard uses "image capture" but when trying to use it I am told to update the app by calling the developer. Is there another way?
You can clearly see that they are Applications under the Kind category.
The .app extension will only show if you have selected to show extensions in Finder> Preferences> Advanced.
Before you started using your scanner with the new iMac did you download the latest drivers and software
or your printer/ scanner. As you can see from your screenshot the dates for the CanonIJScanner.apps are
2015 and 2019, which predate macOS Big Sur.
What exact model of printer/ scanner is your Canon.
Go to an official Canon support website, input the exact model of your printer/ scanner, that should
open up the support page for your model.
For example,
https://www.canon.co.uk/support/consumer_products/product_ranges/printers/pixma/
Make sure the operating selector is set for macOS 11. Big Sur.
You should then see the appropriate drivers and software.
Download and install them.
Restart the mac and try again.
OR, Reset The Printing System,
Reset the Mac printing system to solve a problem - Apple Support
After having removed the printer from the list and re-added it go to the
Default Printer and select your Canon, this should force the mac to contact
Canon and download the necessary drivers for your model and macOS version.
Restart your mac.
Now follow the instructions I gave you earlier.
By chance do you have any third party antivirus, cleaning or any other "maintenance" apps installed on the computer?
I have gone into the canon folder and from there, into the scanner folder. I just have Frameworks, Plugins and Resources. In each of those folders I do not have any files ending in .app
Thank you. Your suggestions make sense and may be helpful. I am away for a few days and will test your suggestions on Tuesday. Cheers. Peter
I've seen reports where such "close" drivers did work.
printer scanners
