Questions for Apple Support - Faulty iPhone XR

CrzyBoy777: They don't have a channel where written communication is used as a history. They don't want people to make their point or argue over it. Share the proofs that phone is faulty. I tried explaining over telephonic conversation and on chat, they don't listen or respond. above all we don't really know that the person who is claiming senior is really a senior guy and has any authority which really helps you to build your case. Another thing you don't have written proof of anything for the communication between customer care and you. they don't share email address, you can't put your comments on the case. In india customer care is use less, you can just say its a customer care who doesn't really care about customer at all. they just don't want to answer real questions, they want to suppress your voice. they have systematically created a fortress around them so that no one can claim anything.

You are not addressing main issue here. just wondering around. Now Listen with your open ears. I am here because apple support doesn't listen. They have constructed fortress around them where you cannot do much. They don't have transparency for customer queries. They don't want to allow users to escalate and keep the track of communication. every time the case is assign to new person, where you have to repeat the same thing again and again. They don't loop you in the mail, they don't allow customer to comment on cases they have raised. You cannot get in touch with same person whom you have Spoke or chat last time. I don't want your advise where to click for support. rather than find a way if you can where I can escalate matter. this is an official community forum where we should help each other to raise the voice if in justice is happening. But your intentions are otherwise. I will keep this fight on.

Lobstergost1: Ps: Showing the photo of the outside of your iPhone proves nothing. The Logic Board is an internal part and if it has gone bad, the exterior of your phone won't look different. Just like the exterior of your TV or Automobile won't be altered on the exterior if a part inside it goes bad.

My reply: Thanks for your great logic of comparing phone with automobile. do you read your own comments?? read that you will get the answer why I posted images. Also read my initial post, your every question and statement is already answered.

I feel you are trying to demotivate me from your first comment itself. First you don't try to see the problem and started making conclusions, secondly you are again and again saying same thing "Since Apple doesn't read or participate in this user to user only forum". Your all comments are from "APPLE SIDE". I don't feel I am not speaking with customer care support here. ha ha ha

See this is what community means - helping each other... you are just deviating attention from original point. You don't understand the pain of fellow buyer. You are too busy in earning points. Earn it if that what makes you happy.

Lobsterghost1: You need to elevate your concerns with Apple India, which this is absolutely not.

My reply: The question is how?? They have smartly blocked Indian customers from escalating issues to higher authorities. Moreover, no issue history is transparent to customer as they have only telephonic or chat support where they don't loop customers in the communication. If they are so clean then why they don't have email support like rest of the world has?? isn't it that simple.

Lobsterghost1: I will add however, that even in the US if a phone's logic board was determined to have failed after the phone was out of warranty, Apple would not summarily replace it. Things break. It's unfortunate, but once out of Apple's inventory, there is no telling what or how a user's phone is handled. It could have been dropped causing internal harm. Any number of things can happen.

My reply: Simple answer to it. Prove this to customer. By simply saying logic board was gone it doesn't help at all. Above all apple knows for its quality and that why we pay premium for it. how could a phones became dead without any physical and water damage?? PFA photos for my phone for your satisfaction.