Wireless keyboard and mouse on New MacBook

Hi Lissy_12,

I have decided to take a step DOWN the technology ladder a bit.  To resolve this problem, I have decided to abandon my wireless keyboard and mouse, and instead go backwards technology-wise and get a WIRED keyboard and mouse. I tried using my old wired mouse for the weekend, and it worked perfectly.  So I will return my wireless keyboard and mouse to Amazon, and order a wired keyboard instead. I am tired trying various steps and ideas, none of which have resolved the issue.  I know that reverting to a wired set up will fix the problem, even though as I say, it feels like I’ll be going backwards in technology.  I am maddened and thoroughly disappointed with Apple. This was an expensive purchase.  I could have bought three Windows based laptops for the price of this MacBook, but I thought I was buying a superior product.  This issue should never have existed and I don’t understand why it does.  It’s a brand new computer, brand new keyboard and mouse. Problems like this should not exist with new equipment.  I feel very disillusioned with Apple.  

But I want to say thank you Lissy_12 for all your suggestions.  I appreciate your efforts.  

…..Mike…..

I just thought I'd make one last update to this situation. I am using my old wired mouse and it works just fine. I got a wired keyboard yesterday. I hooked it up and immediately, the problem was gone! When I press a letter on the keyboard, that same letter appears on the screen immediately. What a concept! Everything works perfectly. It is so refreshing to have things operating as they should.

So that is it! Problem not exactly resolved as such, but very satisfactorily worked around.

.....Mike.....

Hi Lissy_12,

Thanks for your response.  I have already addressed some of the possible reasons in that article.  

I have built a shelf under my desktop to accommodate the MacBook.  It is now about 8 inches away from the keyboard and mouse and there is no obstruction blocking the signal - they are within sight of each other.

There is no other Wi-Fi device connected to the computer.  I thought that my B/U drive might be causing the problem, but I have had it disconnected for days now, and the problem still exists.

The only other cable in the area is the power cable for the MacBook. There is no other USB device in use in the whole house. 

None of the other possibilities are likely. It is a very sporadic problem. Earlier it was as if I was typing in a different language as almost all the letters were jumbled as I typed, leaving a complete mess of gibberish on the screen. And again, I had to bang on the “O” key over and over and over again to make it appear on the screen.  Today it was O.  Later it will be another letter.  It is never the same letter.  And the mouse is ridiculous too, hopping and missing and skipping all over the place.  I am almost at the point of throwing this MacBook away as it is practically impossible to use like this.

I wondered if it might be the user account but I dismissed that theory, because it is the same account as I had on my Mac Mini. I migrated it over to the MacBook. But just in case it became corrupted, I guess it is worth trying a new account. I will try that tomorrow, and I’ll report back with my findings.

Thank you for your help!

Well I created a test user account this morning, as suggested.   I did some of my usual things like browsing online, some Facebook, Messenger and some writing in a Word doc and in Text Edit.  Everything seemed to be ok, however the mouse was still “lumpy” and constantly disappearing and reappearing somewhere else. Trying to click on something with the mouse is a REAL challenge as it keeps moving way from where I am pointing.  However, I felt that the keyboard functions were all working properly.  I started writing a response to this posting in the test user account, and I was half way into the response, when the keyboard started going nuts again!  It was showing different letters on the screen from what I was typing and it was all gibberish.  I tried to press the Backspace key, and it wouldn’t go back!  So many other keys were also simply not responding!  So my hopes were dashed, once again.  I closed out of the test user account, logged in to my regular account and here I am writing this response and suffering as usual with a sporadic mouse, a sometimes failing keyboard, and I am slowly losing my patience.  I am sorry I bought this computer.  It is ridiculous.  Does anyone have any other idea as to what I can do?

Can ANYONE help with this problem?? PLEASE! I ordered a new Thunderbolt adaptor just to see if that might be causing the problem. The new one just arrived from Amazon. I hooked it up and the problem still exists. I'm seriously ready to throw this computer in the garbage. Please, can anyone resolve this problem before I lose my mind???