I’ve reset my AirPods and have the latest software ware and still can’t get sound. They are charged
How do I get my fully charged and connected AirPods to work? No sound
iPhone 12 Pro, iOS 14
User profile for user:
jdo_apple
User level:
Community Specialist
Hi Ljjmom,
We see you're having trouble getting your AirPods to work. The If your AirPods won't connect page you're coming from has the best troubleshooting steps for this issue. To clarify, are they pairing to your device but just not producing any sound when the content plays? Does this happen with phone calls as well? Which device and software version are you using with your AirPods?
We look forward to hearing back from you.
Take care.