iPhone 13 pro voice cuts and the other person can't hear me

See my post...I cut the holes out of my "Beat the heck out of it and drop it in the water case!"

No more problem for me.

I realized it is airtight...problem was the strips letting sound in and out, are still tough enough to withstand water submersion. I don't take my phone under water, I'm fairly positive if I dropped it I'd grab it immediately. The 13 series:

"Has a rating of IP68” which means it's fully protected from dust and can handle being

underwater for up to 30 minutes at a depth of 6 meters." "It's also dust proof"

I take mine in some fairly unfriendly environments, so when I cut the really small area over my speaker, it fixed my problem.

I

If the case covers the back of the phone, or if the phone is flat on a table, the noise canceling mic on the back of the phone is covered, which is a likely cause.

Had the same problem. But my mic mode was on voice isolation mode, so other people get distorted voice While on speaker call, change it to standard mode, problem solved.

I don't know if it's the way the mics are positioned, but without the cover I don't have any issues. it happens only when the cover is on 😒

This fixed it for me too. I had bought a waterproof case which covered all the microphones. It was fine after I took it off but others seem to have a real problem from inside the phone.

I really don't think it's a hardware issue. Unfortunately I have the same problem and I have investigated it thoroughly. If you want, you guys can do this same test just to confirm. Call someone while you're on speakerphone, However, make sure to never talk over each other. You talk without the other person interrupting at all, and you will see that you will be heard clearly. You'll only start getting cut off once there is a back and forth of conversation where your phone is hearing the other person and therefore triggering the faulty "noise cancellation feature" which ultimately cuts off your voice. I am also confident this is the reason why you are saying that you had different experiences with both phones. I think the experience was really the same, you just happened to have less of a back and forth conversation when you were testing it on the new one. This is also the reason why when Apple tells you to take a video to test the mic, there will be no issues. Because there is nothing wrong with the mic. This is an internal software issue and they have to enable the toggle feature that lets us turn off noise cancellation during phone calls like previous models. The reason why it only gets triggered when you are on speakerphone is because when you are not on speaker phone, the mics cannot hear the other person speaking so it doesn't trigger the "noise cancellation feature" by accident. I really wonder if a similar issue would arise if there is a ton of background noise and you are NOT on speakerphone. I'm 100% confident that this is the issue. It is not a hardware issue. If it was a hardware issue, the mic wouldn't be any different if you weren't on speakerphone. It just wouldn't work at all regardless of it being on speakerphone. Guys out there, please check and confirm my findings so Apple can address this unbelievable issue. I don't even know what to do. I traded in my old iPhone for the iPhone 13 Pro from Verizon. At this point I can't even get my old phone back. And for the record, my friend who also has the iPhone 13 Pro has the same exact issue. So it's definitely not a one in a million issue. I'm fairly confident that all the iPhone 13 pros have this software issue. Some people just don't notice it because they don't really use speakerphone or they just don't pick up on the issue.

My wife’s iPhone 13 pro is doing the same exact thing on calls, I just took the case off and it seems to go away. I wonder if the case is causing an obstruction on the mic where it keeps cutting out. Like an audio gate in the software somehow. We’re going to order a different case and see if that helps. Her case is a fully enclosed one that includes a front screen protector.

Hi, I have exact same thoughts. I've bought 13 pro for my wife and she is actively using speakerphone during calls, so she noticed the problem fast. We did multiple experiments: reset settings, used without case. Pretty much everything mentioned in this thread. And nothing works. I can confirm that for us issues arrises only when my wife and the person she is on the phone, speak at the same time. I wanted to upgrade my Xr to 13 Pro Max also but until this issue is resolved not gonna spend a dollar.

I agree that this problem shouldn't exist but it seems that not everybody has the problem. My fix was to take off the waterproof case. Now my 13 is perfect and I use speakerphone for all my incoming calls. Others have gotten fixes too but then others have said they didn't have the problem in the first place.

The problem in my phone was due to the waterproof case I had put on it. Once I took that off my problem was solved, so not every Iphone 13 pro max has this problem. This indicates to me that it's a bad chip in the phone and they don't know how to fix it with a software update. They don't want to replace that chip or the iphone because that would be an expensive nightmare for them. I suggest: go to your closest Apple store, demonstrate the problem and demand a replacement. Probably won't work but you'll be making a more definate complaint that will lead to a resolution.

So one of the things my husband mentioned was the last time the edges were squared the antenna was there and there were issues with the initial models for this reason. He wondered if that is where the antenna is for this iPhone 13 and 13Pro and I found this, not only is the antenna on the edges but the 5G transmitter is the black clear box on the right side under the power button ie the issues are worse when there is a heavy cover - still not good w/o cover but worse with it on. https://unitedlex.com/insights/apple-iphone-13-pro-max-teardown-report

I've been telling people to check their case since this string started because that is exactly what fixed my phone. I've been scoffed at and ignored by many. I believe some phones are not fixed by removing the case. I believe it may be a bad chip in some of the phones that Apple doesn't want the nightmare of a recall.

Reading here and there, I noticed that this is a common problem. We have 2 iPhones 13 Pro Max. We tested today and, like other users in other conversations we figured out that you must speak one person at a time, because if you speak over the other person, te audio will cut in one way or in another. So, if you want to use speakerphone you must to calm down, suppress noise around you and don't talk until the other stop talking.... I found that it's a ridicolous behavior. A phone, firsly, must do calls like all others phones in the planet.

Previusly phones (iPhone 8 and XR) don't have this problem at all.

Please, let us phone like all humans in this planet with a 30$ phone. Let me Phone like my father with a Motorola Startac....Is it possible? or 1500 $ aren't enough for that?

It's ridicolous....

So in my case- I did some troubleshooting as to when it happens.

Video or Audio call on speaker, and my phone is on a stand ( usually in a group call) when there is some background noise from the other side of one of the participants(like air from a fan, or dishwasher or traffic). The noise cancellation tries to cancel the noise from the other side and cancels my voice too in the process.

if you ask the other person with the background noise to go on mute it works. So this is an issue with the noise cancellation. I have been telling this to the support people. And I do not get any solution for the same. One of the post said that we can stop the noise cancellation in audio and haptics option in settings. But that is not correct- 13pro max does not have that option. But regardless this is a fault in the phone and should be fixed by Apple

Had Apple phones, 6 lines, since inception. Never had an issue...until 2022...introduction of 5G 13 series phone. 3 brand new replacements, last courtesy of carrier. Never had a phone needing constant "Bug Fixes", tells me Apple needs to fumigate, have no intention of upgrading, this Iphone 13 Pro Max should last, the others did.

Every "Update" takes my back, and myself, re-configuring it. Thought I won't do anymore updates, nope, if not Apple Iphone won't continue to run Apple pre-built in APPS.

Nightmare daily phone calls with helpless front line customer service representatives, I quit calling them, they are clueless because they are not in the "Need to know".

I found 2 options. I go ALL THE WAY...I don't settle for junk at a high price...inclusive of my time.Normally persistence pay off.

The breaking up, for me...bought a new phone case, not Apples, way overpriced, probably more junk to throw away my money for. My 11 year old granddaughter helped me figure out the "Water resistant" case, even though there are openings, so to speak, that should allow sound out or in, created the "Glitching" as she called it. Took of the case, had a great clear conversation with my granddaughter.

I'm not letting Apple off the hook, blaming all of our sound problems on a phone case. This just fixed my problem.

Apple manufactured fast to get into the 5G frenzy market, at the expense of their customer.

Use your voice, word of mouth can be more deadly to a company than competition.

THX for reading. And for those before me, I'm listening. No I'm not an Apple employee. I'm to honest to be.