I have an issue where my iphone 13 pro voice cuts out on speakerphone calls, not for me, but for the person on the other phone. Anyone else having this happen? The speaker grilles are clear.
[Re-Titled by Moderator]
iPhone 13 Pro
Same problem here with brand new Iphone 13 pro. Voice cuts out on speakerphone also. That is the main way I use the phone. At the moment I have to answer with it in my ear speaker and talk into the phone that way. Thsat is better for the other caller I called. But... That is NOT acceptable for a $1599. new phone as of 10 days ago!! I have appointment at the Genius bar in Knoxville today at 12:15pm. I will update this with what they say. Otherwise I will be forced to return it and go back to my Iphone 10 until I find a new one. (Hard to get right now, limited inventory.
So frustrating!
why has this never happened on any of my previous cellphones? Never have I ever had this issue. Mine is only while I’m on my speakerphone and I’m only doing a normal cell call from my phone. Switch off speakerphone and the other person hears me clearly.
My wife’s iPhone 13 pro is doing the same exact thing on calls, I just took the case off and it seems to go away. I wonder if the case is causing an obstruction on the mic where it keeps cutting out. Like an audio gate in the software somehow. We’re going to order a different case and see if that helps. Her case is a fully enclosed one that includes a front screen protector.
I am having the exact same issue and I literally just got the phone a few days ago!! All I use is speakerphone and this is seriously so frustrating !! I am getting beyond aggravated with a thousand dollar phone and not even being able to speak on it.
Oh no! I was in hopes it was as simple as a case issue. If I use my speakerphone I basically have to have it right at my mouth for anyone to hear me at all. I can hear them fine. I’ve never had any issue like this with any iPhone or cellphone period.
I have this same problem on iphone 13 pro max, before the IOS 15.1.1 update, the connection to any device other than the iPhone ended with continuous audio interruptions both for me and the interlocutor, after updating IOS 5.1.1 it seemed to be tolerable for a while because it interrupted only once at the beginning of the conversation and then it worked, now the problem came back and it applies to all devices together with iPhones, a few days ago, when connecting to the iPhone 11 pro max, the facetime was cutting, but only on the interlocutor's side, I heard and saw it well, we tried a regular phone call, but the sound interruptions occurs anyway, after a few tests it turned out that the problem occurs using the loudspeaker function, when we try to call traditionally "by the ear" there was no problem but on the loudspeaker the interlocutor reported that not only the sound was interrupted, but its quality was terrible , we tested it on two iPhones 13 pro max on my side and on the other side on the iphone 11 pro max and iphone 10 pro , in each case it was the same, yesterday I checked it with the "LTE" option turned on in the "voice and data" menu to rule out problems with the 5G network, then I turned on Wi-Fi calls and it also did not work, only when I connected the headphones by bluetooth it started working, the sound was terrible (I used jbl headphones, I don't have airpods) but the sound was not interrupted, we have to wait for the IOS update, it's just a pity that one was already and it did not help, I'm really ****** off
I had a similar issue with my iPhone 13 Pro. Whenever I use speaker phone, which is most of the time, the microphone will drop out. People would keep asking me to repeat what I was saying or tell me the line was bad. I took up the issue with Vodafone, who advised me to speak to Apple Support.
A friend suggested I took my sim out and put it in another phone. I still had my XR hanging about, so I put my sim in it. Hey presto my calls were, so this wasn't a carrier issue... This was clearly a problem with the iPhone 13.
I contacted Apple Support, after an hour going through settings and trouble shooting with them, they requested I send the iPhone back so it can be looked at. After about 10 days I was informed a replacement phone was being mailed to me.
Guess what? The new phone 13 is doing the same thing! Really annoyed as this is a premium phone £1,250! I contacted Support again last week and they have requested I mail in my phone so it can be examined. I'm reluctant to do this until after Christmas as I don't want to be without my Pro.
Apple need to sort this issue and I don't think it's software related.
I am struggling with this issue from beginning on my IPhone 13 Pro. I already claimed this device. It was sent for repair, however it was analyzed with conclusion: No failure found . In the meantime a IOS 15.1.1 was released. After install I was sure the issue is solved, however it’s not! I am disappointed and I hope that a final solution will be implemented.
I have the same issue. I fought with Apple for 2 weeks about this issue. Calls cut out and people only hear every 2 or 3 word only on speaker phone. It’s not the case, does the same thing with the case on or off. Went in to the Apple store today as they finally got more stock of the 13 Pro. The phone was replaced as per their 2 weeks, no questions asked policy and lo and behold…. Same issue with the replacement phone. Beyond frustrated as I traded in my XR for this phone. Then I Google it and find so many others having the same issue. Now what can I do?? Its not like can’t get my iPhone XR back!!
Yes. It only happens when there's some background noise. So, if the other person is doing something to create sound, that's when I'm choppy. Otherwise, if they're being still/quiet, they hear me perfectly. I was thinking it was a setting but I can't figure it out.
I am having the same issue. My iPhone 13 pro is 10 days old. I am getting complaints that people can not understand me on speakerphone. It cuts in and out and chops up my conversation. It is a big issue for as as I use the speakerphone a lot for work. I am not sure what to do next. AT&T store or apple?
You have 2 weeks to return it to Apple for a full refund so don’t wait. I returned mine today for a new one for the same reason. However, the new phone I received today has the exact same problem. I will be calling Apple and returning this one as well.
So, Apple- you have a problem, many people are having this same issue, with or without a case, indoors, outdoors, mobile or stationary. The last software update did not address it, the new 13pro that I was given has the same problem. Cuts out when using the speakerphone. What do we all need to do to get you (Apple) to make this right? I have an $1100 phone that has a defect, yet nothing official from Apple to address an obvious problem affecting many customers?? Lets get some fix and response from the company.
I have had the exact same problem! The speakerphone cuts in and out so no one can understand me. I switch off of speaker and it works fine. My phone was put through every diagnostic test and reboot possible by ATT and Apple, they said everything was perfect. ATT said it was Apple’s problem and they said it was ATT’s problem. I finally demanded Apple replace the brand new, two week old phone. They did and I still have the problem! Also, the Apple employee deliberately stopped the transfer of my info from one phone to the other early and lost so much of my information. I’m beyond frustrated with Apple. It is absolutely unacceptable that they have not remedied this problem.
I have the same issue with my iphone 13 pro. I went to Apple store and I explained the issue. I changed my iphone, but the new one has the same issue.
I'm really disappointed. If Apple doesn't reply us, I'll return it. I live far from my family and I have video call everyday and they can't hear me. Most of the time they say me we can't hear you and your voice cuts out. Why Apple doesn't answer us and ignore this serious issue?
So, went back to the Apple store at the suggestion of their telephone support (who was quite aware of the issue and had spoken to other customers about it). The tech at the Apple store ran diagnostic on the phone ( the 13pro they replaced a couple weeks ago which is also cutting out on speakerphone only) and could not find any hardware problems. Tried a 3 min phone call and unfortunately there was no cut-out. Three previous callers heard it earlier today, but the issue is somewhat intermittent.
Those of you having the speakerphone issue, what carrier are you using? The tech is blaming carrier service blips even though this happens regardless of location, indoors, outdoors, stationary, moving or signal strength. I am on First Net, just FYI.
iPhone 13 pro voice cuts and the other person can't hear me
