Images not loading in the mail app after updating my iPhone to iOS 15

Seems ad-blockers, anti-virus (completely unneccessary open Apple products!), or VPN, can cause interference.

If installed try turning them off.

If you see 'Unable to load remote content privately' at the top of an email:

https://support.apple.com/en-us/HT212797

All the best :-)

I think I found something can help!

this issue mostly happen for me when I use the WiFi instead of Cellular Data.

It is not the Mail settings.

Just try to turn off (Limit IP Address Tracking) by going to Settings > Wi-Fi.

Then click the blue (i) beside your WiFi network name. Now you can find (Limit IP Address Tracking), turn it off.

This worked for me.

The point is I have a problem which is the images not showing on my mail app and I searched for a solution but unfortunately I couldn’t find one, the I started searching in the settings and I found the option of Limit IP Address and I turned it off afterwards that my problem bot solved. I shared what I found hear.

if you or any one have a better solution please share it with us.

FYI, I prefer to keep the option of Limit IP Address on, as it always was. But now I have an issue.

You asked about the images. Ok, the images were not showing, but they appeared only when I turned off Limit IP Address Tracking. I shared them here because you said that ASC has never sent images except the Apple Support Communities header and Apple logo. So I shared them to show that there are images sent to me from ASC.

We are here to find the best solutions for the issues and problems we are facing, we are not here to show that my point or your point is right!

Did you try the setting in the article above your post ?

1. Go to Settings  > Mail > Privacy Protection.
2. Turn on / off. " Protect Mail Activity ".

All the best

Hi JerryKane,

Welcome to the Apple Community.

You might want to try the Privacy settings.

(ie: Try off if its on / on if its off

Then check if you get the button to turn on / off images at the top, in a particular e-mail.

Use Mail Privacy Protection on iPhone

https://support.apple.com/en-au/guide/iphone/iphf084865c7/15.0/ios/15.0

If you still need help, you might want to try starting a new discussion ,

to give others the opportunity to help address the issue.

All the best :-)

OK, a good explanation. There are two ways that images appear in email:

1. The image is physically attached to the message, with a tag to show where it should appear in the body of the message
2. The image is NOT attached to the message; instead it is a link to an image on the sender’s server that gets inserted with an HTML “img” tag.

Type 1 images should always appear, and are not a risk, except in the really unusual situation of an image that contains something executable. But iOS and Mac OS (as well as any good Windows antivirus) blocks these.

Type 2 images are a privacy issue, because the request to the server to retrieve and insert the image includes some identifying info on the device requesting and displaying the message. In addition, the image file may contain a customized tag that identifies who the image was sent to, thus telling the sender not only that it was received by an iPhone, but now your iPhone is linked to what the sender already knows about you.

Based on this I have used the feature of my Mac to block all type 2 images, and Apple has recently added this option to iOS. But if you don’t care about anyone sending image links to you collecting data on who you are and what device is yours then you can turn the privacy feature off.

Doobrie wrote:

But it shouldn’t be like that when I’m using Wi-Fi. It didn’t happen when I switched the Wi-Fi off. Not only was I not getting pictures in my email, I also found many websites wouldn’t load. I never had this problem with my old iPhones, using the same Wi-Fi that I’m using now.

Are you using a VPN connection? DON’T.

Thank you Jerry Kane,

Seems that Privacy setting is the one in this Apple Support article,

Use Mail Privacy Protection on iPhone

https://support.apple.com/en-au/guide/iphone/iphf084865c7/15.0/ios/15.0

Says

"When you turn it on, it hides your IP address so senders can’t link it to your other online activity or determine your location. It also prevents senders from seeing if you’ve opened the email they sent you."

All the best :-)

Limit IP address tracking exists to protect you from being stalked by people sending you email and web sites you visit. So you are exchanging your privacy for the ability to see images that contain tracking tags. It’s a judgement call.

Settings/Mail/Privacy Protection

Hi robby1983,

Welcome to the Apple Community.

Seems you may need to check the Mail settings:

With a "Mail" window open

click on "Mail" in the top menu bar

choose "Preferences" from the drop-down menu that opens

In the small window that opens:

Click on "Viewing" at the top

and

... if unticked ...click the blank-square beside ..... "Load remote content in messages".

Hope that works for you :-)

You may wish to send feedback to Apple.

They may address this issue in a future update.

There's a webpage with links to specific hardware / software products to send feedback to Apple:

https://www.apple.com/feedback/

Thanks for your reply, robby1983.

Oops! Apologies for not sending iPhone info.

Grateful to know your issue was solved, anyway.

As well as Privacy settings for Mail, seems iOS15 provides a choice to:

"Load All Images" via a button at the top of an email with unloaded remote content that is received

All the best!.

Lawrence Finch , in response to @jessx03 ("load more content in images" not available under viewing on OSX Monterey). I've since found out there's a spot under privacy that you uncheck if you want images to load.

turns out it's under privacy, not viewing in mail preferences. Apple decided it was a privacy issue, so automatically blocks images from downloading. On the Mac, go to mail, privacy, and uncheck remote loading. Not sure where it would be on the phone,