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Images not loading in the mail app after updating my iPhone to iOS 15

Images not loading in the mail app after update to iOS15



[Re-Titled by Moderator]


iPhone XR

Posted on Oct 21, 2021 7:35 AM

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Question marked as Top-ranking reply

Posted on Dec 13, 2021 12:48 PM

I have seen a few references to this, but I don’t see this on my ipad settings after iOS 15, but am having the same issue. I also can click load content, but don’t want to do that on each and every email. Is there an easier option?

103 replies

May 29, 2022 5:54 AM in response to glorip

If you lost all your email and you can’t see it by logging in to your mail provider’s webmail site the problem has nothing to do with your iPhone. If your email is still available in webmail you can restore it to your iPhone’s mail app. If your mail account with your provider has 2 factor authentication enabled you will need to follow their instructions to create an “app password”.

May 30, 2022 1:41 PM in response to robby1983

Pictures stopped loading for me recently after updating to iOS 15.5. This only happens to me when on wifi, i switch to cellular the pictures and email contents load instantly. I used to see the option to selectively load content at the top of emails, which I liked.

I went through every possible email / messages setting I can find, as suggested by others. Finally, I went to my wifi connection details, I first tried turning [private wifi address] on and off, it didn’t make a difference, then I tried disabling [limit IP address tracking], it was on by default, now I get the “load content” option on my emails again! Hope this helps others having a similar challenge.

May 30, 2022 6:30 PM in response to robby1983

After updating to 15.5 this morning, I no longer had the “load images” option. In order to get this feature back, I had to go into settings > mail > privacy protection > turn OFF hide IP address. After doing this, the “load images” option was available on my emails. I’m unclear why I can’t hide my IP anymore.

Jun 29, 2022 2:27 PM in response to jjcrocks

I found that the only way to load images in my received emails is to turn off (Limit IP Address Tracking) by going to Settings > Wi-Fi.

Then click the blue (i) beside your WiFi network name. Now you can find (Limit IP Address Tracking), turn it off.

This worked for me.

This was a fix suggested by someone earlier in the thread. I was getting the images when using the mobile network. They just weren't coming through with WiFi. I was also having problems with sites not loading. As soon as I switched off WiFi the sites were loading. Having switched off "Limit IP Address Tracking" I've not had any problems since with emails and websites.

Images not loading in the mail app after updating my iPhone to iOS 15

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