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My MacBook is locked asking a password that I never set

I have set my Touch ID but after auto update it ask me a password

MacBook Air 13″, macOS 11.5

Posted on Oct 21, 2021 12:08 PM

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Question marked as Top-ranking reply

Posted on Oct 21, 2021 4:59 PM

When the computer was originally setup - a computer password would be required.


  • If you still have to enter your password: For security, you need to enter your password when you start your Mac. Sometimes you need to enter your password to continue using Touch ID. For example, users must re-enter their password every 48 hours and after five incorrect fingerprint attempts.



Reset Computer Password 


Intel Computer


1 - Restart computer and immediately hold Command + r keys


2 - Top Tool Bar >> Utilities >> Terminal


3 - Type resetpassword as one word and no spaces


4 - Press Return key


5 - Follow the prompts and remember the New Password


Apple Silicon M1 Computer 


1 - Choose Apple menu > > Shut Down.


2 - Press and hold the power button on your Mac until you see “Loading startup options.”


3 - Click Options, then click Continue. 


4 - Top Tool Bar >> Utilities >> Terminal


5 - Type resetpassword as one word and no spaces


6 - Press Return key


7 - Follow the prompts and remember the New Password

3 replies
Question marked as Top-ranking reply

Oct 21, 2021 4:59 PM in response to aphal224

When the computer was originally setup - a computer password would be required.


  • If you still have to enter your password: For security, you need to enter your password when you start your Mac. Sometimes you need to enter your password to continue using Touch ID. For example, users must re-enter their password every 48 hours and after five incorrect fingerprint attempts.



Reset Computer Password 


Intel Computer


1 - Restart computer and immediately hold Command + r keys


2 - Top Tool Bar >> Utilities >> Terminal


3 - Type resetpassword as one word and no spaces


4 - Press Return key


5 - Follow the prompts and remember the New Password


Apple Silicon M1 Computer 


1 - Choose Apple menu > > Shut Down.


2 - Press and hold the power button on your Mac until you see “Loading startup options.”


3 - Click Options, then click Continue. 


4 - Top Tool Bar >> Utilities >> Terminal


5 - Type resetpassword as one word and no spaces


6 - Press Return key


7 - Follow the prompts and remember the New Password

Oct 22, 2021 6:45 AM in response to aphal224

aphal224 wrote:

I have set my Touch ID but after auto update it ask me a password


You do not really explain the extend of the issue here—


>System Preferences>TouchID verify you have checked the boxes that apply to your needs.




Please note: there are a few instances where Touch ID will not be accepted by macOS:


• If you restarted your Mac, or if you're not logged into your user account.

• If you have not unlocked your Mac for 48 hours.

• If you are trying to unlock Security & Privacy

• If you are trying to unlock Users & Groups Preferences (when FileVault is on)

• If 5 wrong fingerprints attempts


"If you have problems with Touch ID"

https://support.apple.com/guide/mac-help/touch-id-mchl16fbf90a/mac

My MacBook is locked asking a password that I never set

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